Customer Service Dispatcher & Customer Care - HVAC
About the role
When a commercial kitchen goes down during the lunch rush, we are the lifeline. Reed Restaurant Repair is a premier commercial facility service provider keeping restaurants, commercial kitchens, hospitals, and hospitality venues running across Colorado. We specialize in hot-side cooking equipment, commercial refrigeration, HVAC, and ice machines. This is a high-speed, customer-service-centered role where multi-tasking is absolute king. When restaurant operators call with an equipment emergency, they need a calm, pleasant, and fast-moving voice on the line. We answer every call, manage an active email inbox in real time, dispatch incoming calls immediately, and keep a packed technician schedule clean and organized all at once. If you love staying busy, thrive in fast-paced logistics, and know Colorado geography like the back of your hand, you will excel here.
Responsibilities
- Morning Arrival & Triage: You arrive at the office, log in, and immediately sweep all emails and team chats for service requests that came in overnight. You review the dispatch board to verify that day's routes are still locked in and route emergency technicians to urgent morning calls right out of the gate.
- Immediate Call Handling: You answer every inbound customer call with a warm, pleasant, and reassuring tone. You collect job details, calm anxious restaurant managers, and log accurate work orders on the fly.
- Active Routing & Multi-Tasking: While keeping up with incoming calls, you monitor the service inbox and chats, dispatching new service calls the moment they land. You use your Front