Customer Service & Dispatch Specialist (Service Titan)

Customer Service & Dispatch Specialist (Service Titan)

We are a family-owned electrical service company based in Arlington, Texas, serving the southern Dallas-Fort Worth metroplex and surrounding counties since 2000. Our team focuses on residential service calls, light commercial projects, and energy-efficiency upgrades, emphasizing safety, integrity, and craftsmanship.

Responsibilities

• Answer inbound customer calls and convert inquiries into booked appointments
• Dispatch and schedule technicians efficiently using ServiceTitan
• Cook up technician routes and job assignments to maximize productivity
• Maintain accurate customer records, job notes, and follow-up tasks
• Communicate clearly with customers and field staff throughout each job
• Resolve scheduling conflicts and address customer concerns professionally

Requirements

• 3–5 years of hands-on Service Titan experience (required)
• Proven experience in customer service, dispatching, or scheduling, preferably in the electrical, HVAC, plumbing, or home services trades
• Strong organizational skills and attention to detail
• Professional phone presence and clear written communication
• Able to multitask and stay composed in a fast-paced environment
• Reliable, punctual, and team-oriented

What We Offer

• Benefits including Health, Vision, Dental, & 401k Contributions
• 3 Weeks of sick or paid time off
• In-person Monday through Thursday with Fridays being remote work from home
• Opportunities for growth within a stable, established company
• A supportive team environment

To apply, submit your resume and a brief summary of your Service Titan experience. Qualified applicants will be invited to interview and demonstrate their skills.