Customer Service & Data Entry Specialist

About the role

Plugz Electric is hiring two Customer Service and Data Entry Specialists to support its growing electrical and home-services operation. This role combines customer service, appointment scheduling, lead follow-up, data entry, and administrative support.

Responsibilities

• Answer inbound customer calls and respond professionally to questions
• Quickly follow up with new leads by phone, text, and email
• Schedule service appointments accurately
• Collect customer, property, and job information
• Enter and update information in company databases and CRM systems
• Verify information for accuracy and completeness
• Maintain accurate customer notes, lead sources, job details, and appointment records
• Create and update spreadsheets and reports
• Aid with missed-call follow-up and open lead management
• Handle multiple conversations and administrative tasks at the same time
• Communicate clearly with customers, technicians, and office leadership
• Maintain organized digital records and documentation
• Support additional office and administrative tasks as needed

Requirements

• Dependable, reliable, and consistent
• Confident communicating with customers by phone
• Comfortable making both inbound and outbound calls
• Fast and accurate with data entry
• Strong attention to detail
• Able to multitask and stay organized under pressure
• Comfortable working in a fast-paced and changing environment
• Strong written and verbal English communication skills
• Proficient with Microsoft Word, Excel, email, and web-based software
• Able to learn CRM, scheduling, and home-services software
• Positive, professional, and team-oriented
• Previous customer service, call center, administrative, or data-entry experience preferred
• Electrical, HVAC, construction, or home-services experience is a plus, but not required

Qualifications

• Lives in Minnesota and within approximately one hour of Forest Lake, MN
• Available to begin in-office training in Forest Lake
• Flexible work from home options available

Benefits and Perks

• Competitive compensation
• Paid time off
• Career growth opportunities
• Hybrid work eligibility after successful training
• Office snacks
• Supportive, family-owned company
• Opportunity to grow with a fast-growing organization
• Performance-based advancement opportunities