Customer Experience Specialist
Balfour Beatty Communities · Hinesville, GA · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements etc. We must not repeat job title. Use for headings. Use
for headings. Use - for lists. Use
for prose. Remove boilerplate: EEO, etc. Also remove duplicated lines. Preserve all substantive info.
We need to parse the posting.
Content:
Who We Are: description about Balfour Beatty Communities mission, culture, benefits list.
Then "Our Benefits" list: Discretionary bonuses, Medical and Dental Insurance 1st of the month following employment, Health, Flexible Spending and Dependent Care Accounts, Company paid life insurance, 401K plan with employer matching, Robust PTO to include, sick, floating holidays, vacation, and personal days, 2 Volunteer Days per year, Company paid short-term and long- term disability, parental leave. And more!
Then "About The Role": description.
Then "What You'll Be Doing": list of duties.
Then "Typical Physical Demands:" and "Typical Work Conditions:" maybe combine? Could be separate sections? The instruction: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these headings.
We have Benefits section: we can put Benefits heading.
We have About The Role: heading About the role.
We have What You'll Be Doing: that is Responsibilities.
We have Who We're Looking For: that is Requirements/Qualifications/Skills.
We have Typical Physical Demands and Work Conditions: maybe could be part of Requirements? But we could create a separate section? Not in allowed list. Could put under Requirements as a list? But we should not create extra headings not listed. So we can incorporate physical demands and work conditions into Requirements or maybe into a "Qualifications" section? Probably better to put them under Requirements as a list.
We also have "Who We Are" description: maybe not needed as a heading; could be omitted? The instruction: include a section ONLY when posting has real, specific content for it. Who We Are is not one of the allowed headings; we could omit it or incorporate into a brief intro paragraph before headings? The instruction says output only HTML fragment, no extra. We could include a
for the Who We Are description before headings? It's not a heading, but we can include prose. The instruction: Use
for prose. So we can include a paragraph summarizing Who We Are.
We also have "Our Benefits" list: we will put under
Benefits
with .
We need to avoid boilerplate: EEO statement at end, also "Balfour Beatty Communities is part of Balfour Beatty Investments..." that's maybe okay to keep as part of Who We Are? It's substantive? It's describing company. Could keep as part of Who We Are paragraph.
We need to remove duplicated lines: "Manage and respond to all community inquiries." appears twice in What You'll Be Doing list. We should keep only once.
Also "Create Exceptional Living experiences during every customer and resident encounter." etc.
We need to preserve all substantive info.
Let's extract sections.
Who We Are paragraph: "At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity. Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets."
We could also include the benefits list after that? Actually benefits list is separate.
Now Benefits heading with list items:
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long-term disability, parental leave
- And more! (maybe we can keep "And more!" as list item? It's vague; maybe we can omit as filler? It's not specific. Better to omit "And more!" as it's not substantive. So we list the specific items.
Now About the role heading: paragraph: "A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists—the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experience during their residency with robust engagement. In addition, guiding them through the application, leasing, move-in, renewal, or move-out processes."
Now Responsibilities heading: list of duties from "What You'll Be Doing". Need to deduplicate.
List items:
- Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
- Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
- Create Exceptional Living experiences during every customer and resident encounter.
- Attract new prospects to become future residents, through outreach and advertising using our unique selling features.
- Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
- Responsible to renew residents at end of lease terms where required.
- Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
- Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
- Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
- Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
- Create, coordinate, attend and assist with Lifeworks events and activities as required
- Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
- Conduct Market Surveys to compare competition weaknesses and advantages.
- Understand company software usage and policies.
We removed duplicate "Manage and respond to all community inquiries." (only one). Also removed duplicate line "Manage and respond to all community inquiries." earlier.
Now Requirements/Qualifications/Skills heading: we need to combine Who We're Looking For plus Typical Physical Demands and Work Conditions.
Who We're Looking For list:
- High School diploma or GED required.
- Minimum of one (1) year of customer service skills.
- Property Management or Hospitality experience preferred
- Strong people management and leadership skills
- Solid interpersonal, customer relations and communication skills
- Experience in Microsoft Office – Outlook, Word Excel
- Possession of a valid state issued Driver’s License and safe driving record are required.
Now Physical Demands:
- Regularly use hands to manipulate tools, controls, phones and computer keyboard.
- Frequently stand, reach with hands and arms, climb, balance, and stoop.
- Sit and stand to do clerical work.
- Regularly lift and move office supplies up to 20 lbs.
Work Conditions:
- Work is performed in an office.
- Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.
We could put these under Requirements heading as a combined list, or split into Requirements and maybe Skills? But we have only allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could use Requirements for the qualifications, and Skills for the skills list (Microsoft Office, driver's license, etc). But we can also combine.
Better: Use Requirements heading for education/experience, and Skills heading for technical/soft skills. But we need to avoid thin sections. Let's see.
We have:
Education/Experience: High School diploma or GED required; Minimum of one (1) year of customer service skills; Property Management or Hospitality experience preferred.
Skills/Abilities: Strong people management and leadership skills; Solid interpersonal, customer relations and communication skills; Experience in Microsoft Office – Outlook, Word Excel; Possession of a valid state issued Driver’s License and safe driving record are required.
Physical Demands and Work Conditions could be under Requirements as well, but maybe better to put under Requirements as they are job requirements.
We could have Requirements heading containing all: education, experience, skills, physical demands, work conditions. That would be a substantive section.
Alternatively, we could split into Requirements (education/experience) and Skills (technical/soft skills) and maybe add Physical Demands under Requirements as well? But that would be three sections.
Given instruction: Prefer a few substantive sections over many thin ones. So maybe combine all into Requirements heading.
Thus we will have:
Requirements
- High School diploma or GED required.
- Minimum of one (1) year of customer service skills.
- Property Management or Hospitality experience preferred.
- Strong people management and leadership skills.
- Solid interpersonal, customer relations and communication skills.
- Experience in Microsoft Office – Outlook, Word, Excel.
- Possession of a valid state issued Driver’s License and safe driving record are required.
- Regularly use hands to manipulate tools, controls, phones and computer keyboard.
- Frequently stand, reach with hands and arms, climb, balance, and stoop.
- Sit and stand to do clerical work.
- Regularly lift and move office supplies up to 20 lbs.
- Work is performed in an office.
- Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.
We need to ensure no fluff like "and more!" etc.
Now we need to output HTML fragment: start with maybe a for Who We Are paragraph, then
About the role
..., then
Responsibilities
..., then Benefits
..., then Requirements
...
We should not include Pay or Schedule sections as not present.
Check for any duplicated content: we removed duplicate inquiry line.
Check for any boilerplate: EEO statement at end removed.
Check for any navigation etc removed.
Now ensure we preserve all substantive info: Did we miss any? Let's review original.
Original sections:
Who We Are: we captured mission, culture, caring, plus the line about Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc... Good.
Our Benefits: we captured list items.
About The Role: captured.
What You'll Be Doing: captured responsibilities.
Who We're Looking For: captured.
Typical Physical Demands: captured.
Typical Work Conditions: captured.
We omitted the line "And more!" under benefits (considered filler). Also omitted "Discretionary bonuses" we kept.
Check if any other specifics: "Medical and Dental Insurance 1st of the month following employment" we kept.
"Health, Flexible Spending and Dependent Care Accounts" kept.
"Company paid life insurance" kept.
"401K plan with employer matching" kept.
"Robust PTO to include, sick, floating holidays, vacation, and personal days" kept.
"2 Volunteer Days per year" kept.
"Company paid short-term and long- term disability, parental leave." we kept as "Company paid short-term and long-term disability, parental leave". Note hyphen.
Now check responsibilities list for any missing: original list includes:
- Manage and respond to all community inquiries, in accordance to
for prose. Remove boilerplate: EEO, etc. Also remove duplicated lines. Preserve all substantive info. We need to parse the posting. Content: Who We Are: description about Balfour Beatty Communities mission, culture, benefits list. Then "Our Benefits" list: Discretionary bonuses, Medical and Dental Insurance 1st of the month following employment, Health, Flexible Spending and Dependent Care Accounts, Company paid life insurance, 401K plan with employer matching, Robust PTO to include, sick, floating holidays, vacation, and personal days, 2 Volunteer Days per year, Company paid short-term and long- term disability, parental leave. And more! Then "About The Role": description. Then "What You'll Be Doing": list of duties. Then "Typical Physical Demands:" and "Typical Work Conditions:" maybe combine? Could be separate sections? The instruction: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these headings. We have Benefits section: we can put Benefits heading. We have About The Role: heading About the role. We have What You'll Be Doing: that is Responsibilities. We have Who We're Looking For: that is Requirements/Qualifications/Skills. We have Typical Physical Demands and Work Conditions: maybe could be part of Requirements? But we could create a separate section? Not in allowed list. Could put under Requirements as a list? But we should not create extra headings not listed. So we can incorporate physical demands and work conditions into Requirements or maybe into a "Qualifications" section? Probably better to put them under Requirements as a list. We also have "Who We Are" description: maybe not needed as a heading; could be omitted? The instruction: include a section ONLY when posting has real, specific content for it. Who We Are is not one of the allowed headings; we could omit it or incorporate into a brief intro paragraph before headings? The instruction says output only HTML fragment, no extra. We could include a
for the Who We Are description before headings? It's not a heading, but we can include prose. The instruction: Use
for prose. So we can include a paragraph summarizing Who We Are. We also have "Our Benefits" list: we will put under
Benefits
with- .
We need to avoid boilerplate: EEO statement at end, also "Balfour Beatty Communities is part of Balfour Beatty Investments..." that's maybe okay to keep as part of Who We Are? It's substantive? It's describing company. Could keep as part of Who We Are paragraph.
We need to remove duplicated lines: "Manage and respond to all community inquiries." appears twice in What You'll Be Doing list. We should keep only once.
Also "Create Exceptional Living experiences during every customer and resident encounter." etc.
We need to preserve all substantive info.
Let's extract sections.
Who We Are paragraph: "At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity. Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets."
We could also include the benefits list after that? Actually benefits list is separate.
Now Benefits heading with list items:
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long-term disability, parental leave
- And more! (maybe we can keep "And more!" as list item? It's vague; maybe we can omit as filler? It's not specific. Better to omit "And more!" as it's not substantive. So we list the specific items.
Now About the role heading: paragraph: "A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists—the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experience during their residency with robust engagement. In addition, guiding them through the application, leasing, move-in, renewal, or move-out processes."
Now Responsibilities heading: list of duties from "What You'll Be Doing". Need to deduplicate.
List items:
- Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
- Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
- Create Exceptional Living experiences during every customer and resident encounter.
- Attract new prospects to become future residents, through outreach and advertising using our unique selling features.
- Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
- Responsible to renew residents at end of lease terms where required.
- Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
- Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
- Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
- Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
- Create, coordinate, attend and assist with Lifeworks events and activities as required
- Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
- Conduct Market Surveys to compare competition weaknesses and advantages.
- Understand company software usage and policies.
We removed duplicate "Manage and respond to all community inquiries." (only one). Also removed duplicate line "Manage and respond to all community inquiries." earlier.
Now Requirements/Qualifications/Skills heading: we need to combine Who We're Looking For plus Typical Physical Demands and Work Conditions.
Who We're Looking For list:
- High School diploma or GED required.
- Minimum of one (1) year of customer service skills.
- Property Management or Hospitality experience preferred
- Strong people management and leadership skills
- Solid interpersonal, customer relations and communication skills
- Experience in Microsoft Office – Outlook, Word Excel
- Possession of a valid state issued Driver’s License and safe driving record are required.
Now Physical Demands:
- Regularly use hands to manipulate tools, controls, phones and computer keyboard.
- Frequently stand, reach with hands and arms, climb, balance, and stoop.
- Sit and stand to do clerical work.
- Regularly lift and move office supplies up to 20 lbs.
Work Conditions:
- Work is performed in an office.
- Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.
We could put these under Requirements heading as a combined list, or split into Requirements and maybe Skills? But we have only allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could use Requirements for the qualifications, and Skills for the skills list (Microsoft Office, driver's license, etc). But we can also combine.
Better: Use Requirements heading for education/experience, and Skills heading for technical/soft skills. But we need to avoid thin sections. Let's see.
We have:
Education/Experience: High School diploma or GED required; Minimum of one (1) year of customer service skills; Property Management or Hospitality experience preferred.
Skills/Abilities: Strong people management and leadership skills; Solid interpersonal, customer relations and communication skills; Experience in Microsoft Office – Outlook, Word Excel; Possession of a valid state issued Driver’s License and safe driving record are required.
Physical Demands and Work Conditions could be under Requirements as well, but maybe better to put under Requirements as they are job requirements.
We could have Requirements heading containing all: education, experience, skills, physical demands, work conditions. That would be a substantive section.
Alternatively, we could split into Requirements (education/experience) and Skills (technical/soft skills) and maybe add Physical Demands under Requirements as well? But that would be three sections.
Given instruction: Prefer a few substantive sections over many thin ones. So maybe combine all into Requirements heading.
Thus we will have:
- High School diploma or GED required.
- Minimum of one (1) year of customer service skills.
- Property Management or Hospitality experience preferred.
- Strong people management and leadership skills.
- Solid interpersonal, customer relations and communication skills.
- Experience in Microsoft Office – Outlook, Word, Excel.
- Possession of a valid state issued Driver’s License and safe driving record are required.
- Regularly use hands to manipulate tools, controls, phones and computer keyboard.
- Frequently stand, reach with hands and arms, climb, balance, and stoop.
- Sit and stand to do clerical work.
- Regularly lift and move office supplies up to 20 lbs.
- Work is performed in an office.
- Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.
Requirements
for Who We Are paragraph, then
About the role
..., then
Responsibilities
- ..., then
Benefits
- ..., then
Requirements
- ...
We should not include Pay or Schedule sections as not present.
Check for any duplicated content: we removed duplicate inquiry line.
Check for any boilerplate: EEO statement at end removed.
Check for any navigation etc removed.
Now ensure we preserve all substantive info: Did we miss any? Let's review original.
Original sections:
Who We Are: we captured mission, culture, caring, plus the line about Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc... Good.
Our Benefits: we captured list items.
About The Role: captured.
What You'll Be Doing: captured responsibilities.
Who We're Looking For: captured.
Typical Physical Demands: captured.
Typical Work Conditions: captured.
We omitted the line "And more!" under benefits (considered filler). Also omitted "Discretionary bonuses" we kept.
Check if any other specifics: "Medical and Dental Insurance 1st of the month following employment" we kept.
"Health, Flexible Spending and Dependent Care Accounts" kept.
"Company paid life insurance" kept.
"401K plan with employer matching" kept.
"Robust PTO to include, sick, floating holidays, vacation, and personal days" kept.
"2 Volunteer Days per year" kept.
"Company paid short-term and long- term disability, parental leave." we kept as "Company paid short-term and long-term disability, parental leave". Note hyphen.
Now check responsibilities list for any missing: original list includes:
- Manage and respond to all community inquiries, in accordance to