Customer Experience Specialist

About the role

A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. This role involves managing and responding to all community inquiries, attracting new prospects, renewing residents, and conducting market surveys.

Responsibilities

• Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
• Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions
• Create Exceptional Living experiences during every customer and resident encounter
• Attract new prospects to become future residents, through outreach and advertising using our unique selling features
• Manage and respond to all community inquiries
• Follow up with all qualified prospects, in accordance to our company Exceptional Living policy
• Renew residents at end of lease terms where required
• Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy
• Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed
• Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities
• Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software
• Create, coordinate, attend and assist with Lifeworks events and activities as required
• Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries
• Conduct Market Surveys to compare competition weaknesses and advantages
• Understand company software usage and policies

Requirements

• High School diploma or GED required
• Minimum of one (1) year of customer service skills
• Property Management or Hospitality experience preferred
• Solid interpersonal, customer relations and communication skills
• Experience in Microsoft Office – Outlook, Word Excel
• Possession of a valid state issued Driver’s License and safe driving record are required

Qualifications

• High School diploma or GED required
• One (1) year of customer service skills
• Property Management or Hospitality experience preferred
• Solid interpersonal, customer relations and communication skills
• Experience in Microsoft Office – Outlook, Word Excel
• Valid state issued Driver’s License and safe driving record

Skills

• Customer Service
• Communication
• Interpersonal Skills
• Microsoft Office Suite
• Driving License

Benefits

• Discretionary bonuses
• Medical and Dental Insurance
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• Volunteer Days per year
• Company paid short-term and long- term disability, parental leave

Pay

TBD

Schedule

TBD