Customer Service & Data Entry Specialist

Location: Rockwall, TX

About the role

Addison Group is partnering with our client to hire a Customer Service / Data Entry Specialist. This position plays a key role in supporting order processing and customer interactions, ensuring accurate data management and timely communication across internal teams and external customers. The ideal candidate is detail-oriented, responsive, and comfortable managing a high volume of requests in a fast-paced environment.

Responsibilities

• Respond to incoming calls and emails from customers and internal teams regarding order updates, shipment schedules, and account inquiries
• Manage a high volume of communications related to order changes, inventory updates, and distribution needs
• Enter, review, and maintain accurate order and customer data within an ERP system
• Process customer requests tied to order fulfillment, including pricing, product details, documentation, and shipment tracking
• Build and maintain strong relationships with customer accounts to ensure a high level of service
• Coordinate order timelines and confirm delivery commitments in alignment with company guidelines
• Follow established procedures to ensure orders are processed accurately and efficiently
• Review purchase orders throughout the lifecycle to verify pricing and ensure proper documentation
• Handle order adjustments such as credits, debits, or returns in accordance with internal policies
• Ensure compliance with safety standards, regulatory requirements, and internal processes
• Assist with reporting and reconciliation tasks to support accurate account and sales data
• Partner with cross-functional teams to ensure smooth workflow and issue resolution

Qualifications

• Previous experience in customer service with a focus on order entry or fulfillment
• Experience working with ERP systems (SAP, JDE, or similar required)
• Proficiency in Microsoft Office Suite
• Understanding of supply chain processes and how order changes impact operations
• Ability to quickly learn product information, customer requirements, and shipping standards
• Familiarity with freight, payment, and pricing terms
• Strong problem-solving skills and ability to escalate issues when necessary
• Analytical mindset with a focus on accuracy and process improvement
• Ability to adapt to changing priorities in a fast-paced environment

Benefits

• Health, dental, and vision coverage available after 60 days of employment

Pay

$21 – $23 / hour

Schedule

Onsite, Monday through Friday, 8:00 AM – 5:00 PM