Customer Service Coordinator- Union County Peri-Op clinic
Job Responsibilities
- Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
- Performs daily and monthly close out procedures for internal controls and cash balancing.
- Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
- Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
- Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
- Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
- Collaborates with patients to coordinate resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
- Carries out all other duties assigned by the Clinic Manager in a timely manner.
- Completes assigned goals.
Specifications
Experience: Minimum Required: One year's current experience with insurance billing and/or medical collection and medical terminology. Preferred/Desired: Collegiate or medical trade completion. Associates Degree.
Education: Minimum Required: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Special Skills: Minimum Required: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired: Proficient with 10-key.
Licensure: None Preferred/Desired
Reporting Relationships
Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. Reporting Relationships: No
Functional Demands
- Sedentary Activity Level Throughout Workday
- Physical Activity Requirements – Sitting: Continuous
- Physical Activity Requirements – Standing: Occasional
- Physical Activity Requirements – Walking: Occasional
- Physical Activity Requirements - Climbing (e.g., stairs or ladders): Occasional
- Physical Activity Requirements - Carry objects: Occasional
- Physical Activity Requirements - Push/Pull: Occasional
- Physical Activity Requirements – Twisting: Occasional
- Physical Activity Requirements - Bending: Occasional
- Physical Activity Requirements - Reaching Forward: Occasional
- Physical Activity Requirements - Reaching Overhead: Occasional
- Physical Activity Requirements - Squat/Kneel/Crawl: Occasional
- Physical Activity Requirements - Wrist position deviation: Frequent
- Physical Activity Requirements - Keyboard use/repetitive motion: Continuous
- Physical Activity Requirements - Taste or smell: Not Anticipated
- Physical Activity Requirements - Talk or hear: Sensory Requirements
- Environmental Requirements – Chemical: Not Anticipated
- Environmental Requirements - Airborne Communicable Diseases: Not Anticipated
- Environmental Requirements – Extreme Temperatures: Not Anticipated
- Environmental Requirements - Radiation: Not Anticipated
- Environmental Requirements – Uneven Surfaces or Elevations: Not Anticipated
- Environmental Requirements - Extreme Noise Levels: Not Anticipated
- Environmental Requirements – Dust/Particular Matter: Anticipated