Patient Services Coordinator/Customer Service Coordinator

About the role

Join Our Team as a Patient Services Coordinator in Hamden, CT! Are you a motivated, people-oriented individual with a passion for helping others? PTSMC is currently seeking a Part-Time Patient Services Coordinator (PSC) to join our Hamden clinic. This front desk role is a key position within our team, serving as both the first and last point of contact for patients and visitors.

Key Responsibilities

• Deliver outstanding customer service in a welcoming and professional manner
• Greet patients and visitors as they arrive
• Answer and route incoming calls appropriately
• Aid patients with completing intake and insurance forms
• Accurately input patient data into the electronic medical record system
• Schedule and confirm appointments
• Process and collect patient payments

Why Join PTSMC?

• PTSMC is a physical therapist-owned, outpatient practice consistently recognized as one of Connecticut’s "Top Workplaces" for 14 years running, and as a Top Workplace USA for the past 5 years.
• We are committed to improving the quality of people's lives by providing unmatched experiences, clinical excellence, and lifelong relationships.

Who We Are

• PTSMC is the largest private-practice physical therapy provider in the state, serving over 35,000 patients annually.
• Since opening our first clinic in Waterbury in 2000, we've grown through a unique partnership model that empowers physical therapists to become clinic owners and leaders.
• We have a strong reputation for excellence in care, with a patient-centered approach focused on helping individuals return to work, sports, and the activities they love following injury, pain, or surgery.

Culture – PT for Life

• Our 'PT for Life' culture represents our commitment to treating everyone—patients, coworkers, and partners—with compassion, respect, and professionalism.
• Our work environment is supportive and growth-oriented, as reflected in our “Top Workplace” and “World Class” Net Promoter Score distinctions, as well as our consistent 5-star Google ratings.

Learn More

Learn more about us: www.ptsmc.com