Patient Service Coordinator

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine.

Essential Functions

• Verifies and updates patient demographic, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of scheduling of an appointment.
• Checks-in and checks-out patients, including but not limited to information verification and updates, copay collection, insurance eligibility checking.
• Affixes applicable screening questions as directed by manager, or MGB policy or protocol.
• Manages incoming requests for appointments, makes appointments and maintains appointment records.
• Handles, screens, and/or takes messages related to prior authorizations and referrals.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.
• Greets and assists patients in flow processes.
• Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
• Collaborates with other departments as needed.
• Aids in schedule template management at the direction of manager/leadership.

Qualifications

• High School Diploma or Equivalent required.

Additional Job Details

Remote Type: Onsite
Work Location: One Hospital Road
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)

Pay Range

$21.32 - $44.22/Hourly
Grade: SM1207

At Mass General Brigham

We believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.