Customer Service Coordinator
About the role
The Customer Service Coordinator at Actus Nutrition is responsible for maintaining customer satisfaction through efficient, timely, and accurate sales order fulfillment. They coordinate with cross-functional departments to stay informed about customer expectations, production schedules, and product release dates to facilitate timely and accurate shipments of orders.
Responsibilities
- Enter all Customer Sales Orders from Customer POs.
- Send Order Acknowledgements to Customers.
- Maintains accuracy of Sales Order dates, quantities, prices, and charges.
- Maintains accuracy of Finished Goods Inventory for Customer Owned Inventory.
- Provides customer documents in a timely manner.
- Works with external warehouse, transportation department, and 3PLs to coordinate customer shipments.
- Notifies appropriate internal and external parties of sales order changes or requests.
- Executes Credits and Rebills as required.
- Generates Miscellaneous Invoices as required.
- Acts as point person to facilitate problem resolution for sales orders.
- Promptly responds to customer inquiries and requests.
- Celebrates customer returns when necessary.
Requirements
- Previous customer service related experience in a manufacturing environment.
- Exceptional interpersonal, communication, and organizational skills.
- Strong working knowledge of computer software applications.
- Ability to multi-task.
- Meticulous attention to detail in a fast-paced environment.
- Experience with an ERP system including sales order processing, inventory management, purchasing, etc.
- Experience in transportation, shipping, logistics.
Qualifications
We are committed to identifying and recruiting dedicated and reliable candidates to join the team of passionate employees. Actus Nutrition prides itself on advancement opportunities for our current workforce to promote from within. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program.