Customer Service Coordinator - CAT Support

About the role

The Customer Service Coordinator is responsible for scheduling, directing, and monitoring service work to ensure a high-level of customer service.

Responsibilities

• Track machines coming in/out of service and Condition Monitoring systems service history.
• Communicate findings (e.g. Oil sample results, codes, service letters/updates).
• Provide quotes of all service work to be performed in Part and Service Quoter (PSQ), unless previously quoted by the Parts and Service Sales Representative (PSSR) and approved by customer.
• Coordinate the daily work in progress to meet department goals through prioritization of work and appropriate scheduling of resources.
• Communicate with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing of equipment.
• Ensure that customers' expectations regarding communication, information, and updates are met and/or exceeded.
• Collaborate with key parts and service employees to ensure the flow of information and processes are all focused on delivering Legendary Customer Service.
• Track machines coming in/out of service and Condition Monitoring systems service history of machines information on and communicates findings (e.g. Oil sample results, codes, service letters/updates that CAT puts out).
• Provide quotes of all service work to be performed in Part and Service Quoter (PSQ), unless previously quoted by the Parts and Service Sales Representative (PSSR) and approved by customer.
• Maintain consistent, accurate and timely coordination of information/paperwork/upload photos in communicating the flow of work and ensures that department operates efficiently.
• Processes customer payments via check, credit card, CAT access and apply to job in Dealer Business System (DBS).
• Generates all purchase orders and validates timely entry into work orders in DBS systems.
• Collaborates with Supervisor(s) on opening and closing work orders on a daily basis.
• Maintains department daily and monthly reports.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent required.
• Up to three plus years direct CAT Service experience or five plus years industry experience in heavy equipment preferred.
• Supervisory Responsibilities: None.
• Travel: Not expected for this position.
• Physical Requirements: Extended periods in a stationary position; occasional movement inside the office to access office machinery, file cabinets, etc.; frequently communicates with others, must be able to exchange accurate information in these situations; routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; 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significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; 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significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; 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significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; 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significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; 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occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; occasionally moves or transports items weighing up to 15 lbs.; significant amount of time standing, sitting, and walking; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax