Customer Service Coordinator

Primary Duties & Responsibilities

• Communicate with customers to understand their needs and ensure a smooth sales process.
• Build instant rapport and achieve customer satisfaction.
• Order placement, provide general sales information, determine product requirements, manage pricing and coordinate deliveries.
• Provide high levels of customer satisfaction through support, guidance, diligent follow-up, and issue resolution.

Requirements

• Comprehensive understanding of Fiber Glass Systems' product line.
• Basic understanding of project management and scopes.
• Strong ability to read and match purchase orders, quotes, and order entries.
• Diligent follow-up with customers, both internal and external.
• Able to follow and reinforce established processes.
• Assist customers with questions, report issues, and escalate concerns.
• Audit compliance and report creation.
• Adhere to company quality standards and corporate compliance guidelines.
• Perform other duties as assigned.

Education & Experience

• 1-3 years of customer service or operations/planning experience preferred.
• Proficiency in MS Office products required.
• Excellent communication skills essential.
• Exceptional customer service skills required.
• Strong time management and decision-making abilities.
• Ability to multi-task in a fast-paced environment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• 401K savings plan
• Paid time off
• Starting at 3 weeks of vacation!