customer service Coordinator

Essential Functions

Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates

Work Flow Management

Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
Cookordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Cookordinate outside repair with vendors and customers

Parts Management

Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room

Administrative

Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Create repair orders for technicians

Additional Responsibilities

Performs other duties as assigned.
Acute attention to detail
Ability to communicate effectively, both verbally and in writing
Effective phone skills
Strong organizational, prioritizing, and multitasking skills
Proven ability to make good decisions in a fast moving environment

Skills And Abilities

Strong computer skills to include spreadsheet and word processing software packages

Qualifications

H.S. Diploma/GED
Required3 years or more in customer service with issues resolution experience

Job Category

Operations and Support

Our Culture & Commitment

Their culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Pay Type

Hourly
Minimum Pay Range: Not specified
Maximum Pay Range: Not specified

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Security Notice

For Applicants Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.