Customer Service Coordinator

Position Summary

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Salary: $25-$26/hour or $52,000-$54,080/annually. Schedule: Monday - Friday, 7:00AM - 3:30PM.

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Hold parts available for scheduled work.
• Coordinate with district billing clerks as necessary.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Cookshop productivity by optimizing the work plan.
• Cover other projects and tasks as assigned by supervisor.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

About Penske

Penske is an Equal Opportunity Employer. Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. Visit Go Penske to learn more.