Customer Service Coordinator

About the role

The Customer Service Coordinator (CSC) at Millennium Health LLC is responsible for supporting the Customer Service department by handling administrative and clerical tasks. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

Responsibilities

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
• Electronic filing of documents on customer and patient accounts to maintain timely, accurate records.
• Monitor and distribute incoming department cases, faxes, voicemails, and emails to meet Service Level Agreements for all internal and external customer inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and complete required case management, including written communication with both internal and external customers.
• Process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications.
• Facilitate the company’s monthly Order Entry Verification process according to the Standard Operating Procedure.
• Maintain adherence to HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
• Perform other duties and special projects as assigned or required by Customer Service Leadership.

Requirements

• High school diploma, minimum requirement
• 1+ years general administrative/clerical experience
• Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards
• Experience handling written communication with internal and external customers
• Availability during Pacific Time business hours
• Knowledge of Salesforce.com preferred

Benefits

• Medical, Dental, Vision, Disability Insurance
• 401(k) with Company Match
• Paid Time off and Holidays
• Tuition Assistance