Customer Service Coordinator
Job Summary
Kawneer, a global leader in architectural aluminum systems and products, is seeking a Customer Service Coordinator to join their energetic and innovative team. As a Customer Service Coordinator (CSC), you will handle order processing, coordinate with various departments to resolve issues, and contribute to the company's reputation for excellence.
Responsibilities
- Review and enter customer purchase orders using proprietary software
- Coordinate order status – placing an order in Estimating, Order Entry, and Takeoff statuses
- Send orders to manufacturing based on standard practices
- Adjust prices based on established guidelines
- Interact with customers and Sales Representatives
- Work with customers on processing, scheduling, order changes, product issues, and customer claims
- Utilize or develop knowledge of product and price book
- Interact and coordinate with internal resources on projects
Qualifications
- High School diploma or equivalent (G.E.D.) from an accredited institution
- Minimum of 2 years work experience in a customer service role
Essential Skills
- Competent computer capabilities including data entry skills and adeptness in Microsoft Office (Excel, Access, Outlook)
- Customer service skills including prompt response time and documentation
- Excellent time management and organization with attention to detail
- Ability to work in a team environment in a professional office setting
- Exceptional communication skills (verbal and written) including ability to follow written and verbal instructions
- Self-starter that can multi-task, and excel, in a fast-paced environment with deadlines
- Construction or architectural industry experience a plus
Work Setting & Location
This position will operate in person in a professional office environment in Springdale, AR.
Schedule
Monday – Friday
Benefits and Perks
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and flexible work schedules
- Referral Program
- Employee Assistance Program
- Opportunities for continuous learning and career advancement
About Us
Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.
About The Team
Harrisonburg is an independent city located in the heart of the Shenandoah Valley region of Virginia. The City of Harrisonburg is centrally located within two hours in any direction of Richmond, Virginia and Washington, D.C. The city is a special blend of small-town hospitality mixed with vibrant culinary and recreational options. Outdoor enthusiasts flock to George Washington and Jefferson National Forests, Shenandoah National Park, and a multitude of parks and trails. Home to James Madison University and Eastern Mennonite University, Harrisonburg is a tourist destination which offers world class entertainment and many unique attractions.