Customer Service Coordinator

Responsibilities

• Interface with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
• Respond to and/or provide assistance to Keysight trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• May act as lead for team responsible for booking orders and/or processing quotes.
• In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.
• Solves problems by applying established policies, procedures and tactics.
• Determines and develops approaches to administrative customer service assignments.
• Responsible for customer service tasks which require planning and judgment.
• Solves a broad range of customer service problems varying in scope and complexity.

Qualifications

• May require some higher education or specialized training/certification, or equivalent combination of education and experience.
• Typically minimum of 3 years relevant experience for entry to this level.
• Requires complete understanding of general and technical aspects of job.

Pay

$38,700.00 - $64,500.00

Benefits

Details not specified.

Schedule

Details not specified.

Skills

Details not specified.

Benefits

Details not specified.