Customer Service Coordinator

EssentialJob Functions

• Provide high quality customer service and develop strong customer relationships
• Promptly and professionally process all customer orders and inquiries pursuant to Company policies and procedures, elevating unresolved issues to management as needed
• Maintain quality and up-to-date customer information regarding shipment methods, credit terms, existing and new part numbers, new applications, etc.
• Ensure 100% order accuracy for all parts of our customers' orders by reducing/maintaining zero credit memo and /or RMA due to order entry error
• Process all customer orders and quotations in timely manner and provide customer with accurate shipment date or order confirmation information by following policies and procedures
• Create and process SDR's when necessary
• Maintain consistent documentation and files on all customers, distributors and potential customers
• Manage customer contracts (OM stocking programs) to make sure there are zero expired documents
• Work closely to assist the sales and technical support teams by accurate order entry and monitoring shipment date
• Aid the Accounts Receivable Department in collecting delinquent payments as requested
• Provide market feedback to help improve our lead-times, service, or other functions valued by our customers

Collateral Duties

• Perform other tasks and special projects as needed
• Learn new system and raise improvement ideas as needed

Requirements

• AA Degree or Bachelor's degree from four-year college or university preferred
• 1 to 2 years of related experience
• Excellent verbal communication skills
• Interpersonal skills. Focused on resolving conflict
• Good computer skills

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, use hands-to-finger, handle, or feel, reach with hands and arms, sit, talk, and hear
• The employee is frequently required to stand and walk
• The employee is occasionally required to balance and stoop, kneel, crouch
• The employee must regularly lift and/or move up to 5 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Qualifications

• To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily