Customer Service Coordinator

Responsibilities

• Interface with customers, logistics, manufacturing, and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.
• Respond to and/or aid in product/service order fulfillment processes, end-to-end order management, repair/calibration requests, product changes or returns, contract issues/administration, lease administration.
• Foster and maintain close working relationships with Sales Field Partners.
• Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes.
• Collaborate and assist with specific teams to ensure efficient quote and order processing.
• Solves problems by applying established policies, procedures, and tactics.
• Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking.
• Provides 1-800 phone support to customers.
• Available for Month-End support to action all outstanding customer requests.

Qualifications

• Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred.
• Demonstrates a “continuous improvement” mindset.
• Thrives in a fast-paced environment.
• Proven ability to balance a multitude of high priority assignments.
• Regular onsite attendance required as an essential function of this position.

Pay

Pay Range: USD $42,940.00 - USD $71,570.00 Year

Schedule

Regular onsite attendance required as an essential function of this position.