Customer Service Coordinator

Millennium Health LLC is an accredited specialty laboratory with over a decade of experience in medication monitoring and drug testing services. It supports healthcare professionals by providing objective information on patients’ recent use of prescription medications and illicit drugs, aiding the monitoring of treatment plan effectiveness.

About the role

The Customer Service Coordinator ensures the effective operation of the Customer Service department by delivering essential clerical and administrative support. This role supports efficient workflows and communication, helping the team meet service expectations and maintain accurate records.

Responsibilities

• Assist Customer Service Leadership and staff with administrative and clerical tasks to maintain workflow efficiency.
• Electronically file documents on customer and patient accounts to ensure accurate and timely records.
• Monitor and distribute incoming department communications, including cases, faxes, voicemails, and emails, to meet service level agreements.
• Access, enter, and update customer account information using Laboratory Information System, CRM, and other platforms.
• Complete required case management including written communication with internal and external customers.
• Process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications.
• Facilitate the monthly Order Entry Verification process according to standard procedures.
• Ensure compliance with HIPAA, confidentiality, and related policies and standards.
• Perform other duties and special projects as assigned by Customer Service Leadership.
• Maintain regular and reliable attendance.

Requirements

• High school diploma or equivalent.
• Minimum of one year administrative or clerical experience.
• Basic proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Understanding of HIPAA, confidentiality, and compliance policies.
• Experience with written communication to internal and external customers.
• Availability during Pacific Time business hours.
• Knowledge of Salesforce.com is preferred.

Pay

Annual salary: $16-$18 per hour

Benefits

• Medical, Dental, Vision, and Disability Insurance
• 401(k) with company match
• Paid time off and holidays
• Tuition assistance
• Behavioral and health care resources