Customer Service Coordinator A

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 full-time US employees in over 60 world-class US operations and a global footprint with more than 20,000 employees worldwide.

Responsibilities

• Assist customers with all customer-related business activity.
• Process customer orders.
• Update electronic activity information.
• Administer customer calls.
• Follow up on customer issues.
• Interface with CTDI corporate, sales, operations team, and production staff.
• Maintain automated “Help Desk” customer services database.
• Interface with customers through various mediums, including intranet, internet, email, fax, and phone.
• Perform other administrative duties as required.

Requirements

• 4+ years of customer service or related experience.
• Previous customer service experience preferred.
• Excellent customer relations, communication, and interpersonal skills.
• Excellent organizational and analytical skills.
• Ability to work under pressure.
• Excellent problem-solving and telephone skills.
• Experience with basic PC software programs including MS Office, Excel, Word, PowerPoint, or related programs.

Benefits

• Weekly pay every Thursday.
• Monthly incentive bonus.
• Positive, team-oriented, inclusive workplace.
• Health, dental, vision, and prescription coverage.
• Paid holidays, vacation, and sick/personal time.
• 401(k).
• Life insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Tuition reimbursement.

Pay

$19.19 per hour.

Schedule

1st Shift: 7:00 AM – 3:30 PM, Monday – Friday.

Work authorization: United States (required). Must be 18 years of age.