Customer Service Coordinator - 3rd Shift

About the role

As a Third-Shift Customer Service Representative for TQL, you’ll be the critical link between our sales teams and transportation partners. In this fast-paced, entry-level role, you’ll ensure shipments stay on track by handling inbound and outbound calls and emails, tracking shipments, and resolving issues as they arise. Your work keeps freight moving and relationships strong.

Responsibilities

• Ensure shipments are on schedule by managing a high volume of inbound and outbound phone calls and emails.
• Solve shipping issues with a high sense of urgency and professionalism.
• Document and manage all tasks in our internal systems.
• Provide updates and communicate directly with the internal sales and support teams.

Requirements

• You have a passion for delivering excellent customer service.
• You enjoy solving problems.
• You maintain a calm, professional demeanor under pressure.
• You communicate clearly and work well within a team.
• You’re organized, with a high attention to detail.
• You have a strong work ethic with a history of reliability.
• You’re professionally driven, and career motivated.
• You are comfortable working in a fast-paced office environment.

Qualifications

Compensation starting at $17.50 per hour + $2.50 shift differential

Outstanding career growth potential

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Certified Great Place to Work with 900+ lifetime workplace award wins

Skills

• Passion for delivering excellent customer service
• Enjoy solving problems
• Maintain a calm, professional demeanor under pressure
• Communicate clearly and work well within a team
• Organized with a high attention to detail
• Strong work ethic with a history of reliability
• Professionally driven and career motivated
• Comfortable working in a fast-paced office environment

Benefits

• Health, dental and vision coverage
• 401(k) with company match
• Employee discounts
• Financial wellness planning
• Tuition reimbursement
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

Pay

$17.50 per hour + $2.50 shift differential

Schedule

Third Shift