Customer Service Clerk - Young Artists Program (Cultural Services) part-time

About the role

The Al Larson Cultural Center is seeking a Customer Service Clerk - Young Artists Program to support and grow its youth arts programming. This role is ideal for someone passionate about arts education, community engagement, and fostering young creatives.

Job Duties

• Affords new participants through outreach efforts, including promoting programs to schools, community organizations, and the public.
• Supports enrollment efforts by providing program information and responding to inquiries from prospective participants and their families.
• Maintains accurate records of program participants, including registration, attendance, and performance details.
• Maintains the musical library, processes audition sign-ups, schedules auditions, and coordinates with program directors to ensure music and materials are available for rehearsals and performances.
• Maintains clear, consistent, and proactive communication with staff, program directors, parents, and participants.
• Acts as a point of contact for parents and guardians, providing updates, addressing concerns, and facilitating involvement in program activities.
• Oversees accounts receivables (registration fees, merchandise sales, tour payments, et. al.) and payables (music purchases, sectional coaches, repairs, tour payments), ensuring records of all financial transactions are accurate and up to date.
• Captures the scheduling and logistics for sectional rehearsals and recruits specialists as needed.
• Oversees volunteer efforts for fundraising activities such as concession sales and raffles.
• Supports the management and regular updates of the youth orchestra website and social media platforms to engage with current and potential participants and the community.
• Coordinates and communicates physical set-up needs for rehearsals and performances with technical staff, ensuring all necessary equipment and materials (e.g., chairs, stands, instruments) are in place.
• Coordinates and communicates physical set-up needs for rehearsals and performances with technical staff, ensuring all necessary equipment and materials (e.g., chairs, stands, instruments) are in place.
• Coordinates and communicates physical set-up needs for rehearsals and performances with technical staff, ensuring all necessary equipment and materials (e.g., chairs, stands, instruments) are in place.
• Oversees coordination of off-site special performances and events.

Qualifications

• Education equivalent to a high school diploma.
• Up to six months of experience in a customer service role.
• Proficiency with current computer technology, job-specific software, and customer service systems.

Benefits

This position is not eligible for benefits. Employees are subject to background checks and a criminal history investigation. The top candidate will need to successfully complete a post-offer qualifying pre-employment medical examination and drug screen (including cannabis).

About the Village of Schaumburg

The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be. Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. Each member of the Schaumburg team is valued, belongs and provides essential services to the residents, visitors, and businesses of Schaumburg. We are proud of the rich diversity of the Schaumburg community, and we want employees to bring their own unique capabilities, experiences, and characteristics to their work in serving the community. The characteristics of humility, empathy, respect, and open-mindedness are cornerstones of our organizational culture. The success of the village depends on our employees, and we are committed to helping employees continue growing and developing in their careers.