Customer Service Account Clerk (Part-Time)

Department: Finance
Status: Part-time; Limited Term (3 years); Non-Exempt

About the Role

The Customer Service Account Clerk receives and processes parking tickets issued and payments received into a computerized system; balances cash register to revenue accounts; processes parking ticket complaints into a computerized system; maintains receivable ledger for parking space rentals; balances various monthly revenue reports; and answers questions and information requests regarding parking tickets, licenses, and permits via telephone, email, and at the customer service window.

Schedule

This position is part-time with an anticipated schedule of 20 hours per week between the hours of 11:00 am - 4:00 pm, Monday through Friday. Schedule is subject to change.

Responsibilities

• Responds to citizen questions and information requests, by phone, via email, and in-person, regarding parking tickets, licenses, permits, and parking rentals; accepts and screens various applications, collects fees, and issues licenses and permits as appropriate.
• Processes issued and paid parking tickets into computerized system; reconciles parking ticket payments to cash receipts; performs data entry of ticket payments into computer system; maintains electronic files for parking tickets and manual filing system of issued and paid tickets.
• Processes various payments for taxes, fines, licenses, and permits through electronic cash register; balances cash receipts to revenue accounts; prepares cash register daily reports and prepares bank deposit.
• Prepares petty cash forms; writes and signs checks from petty cash and mails refunds for overpayment of parking fines, voided tickets, and other miscellaneous items.
• Reconciles permits, fines, and various other monthly revenue reports.
• Maintains parking space rental files; processes rental payments.
• Prepares and distributes various parking permits for residential, contract, and rental accounts.
• Receives parking ticket complaints/disputes in writing, online, by phone, and in-person; reviews all first-level complaints received; responds to individual complaints by examining Local Traffic Code and Parking Ticket Policies and Procedures; determines appropriate responses to communicate disposition in writing to complainant; resolves or refers complaints, as appropriate.
• Prepares and mails parking ticket notices using folding and inserting equipment and bulk mail procedures.
• Requests registered owner and vehicle information from the Urbana Police Department for Parking Enforcement activities, such as vehicle impounds/immobilizations, nuisance vehicle reporting, and registration information; sends out certified letters to property and/or registered owners for nuisance vehicle reporting.
• Maintains strict confidentiality of sensitive information accessed in the course of duties.
• Maintains information and databases on various personal computer software and mainframe programs. Uses internet technology to obtain information from various websites.
• Processes licensing for all Vehicles for Hire businesses and drivers; responsible for following up on non-compliant business owners and drivers and for calculating and assessing late fees.
• Reviews license applications for completeness and processes annual license payments. Prints license and inputs information into accounting system as needed.
• Assists with the collection and audit of parking meters. Generates various reports to support the meter audit.
• Maintains master meter key inventory.

Requirements

• Completion of high school or equivalent and one (1) year of related office experience. Related experience is considered work in an office-type setting with frequent interaction with customers or the public.
• One (1) year of bookkeeping or cash handling experience.

Pay

Typical starting salary: $25.80 - $32.89/hour

Benefits

Employees in regular (non-seasonal or temporary) positions who work between 20-29 hours each week are eligible for benefits on a 50% pro-rated basis.

For more information about City benefits for this position, please visit Part-Time Benefits | City of Urbana Careers | Urbana, Illinois.