Part-Time Customer Service Clerk

Essential Duties And Responsibilities

• Provide courteous and helpful service in person.
• Aid with facility rentals and operations and general inquiries.
• Use ActiveNet software to process payments and manage scheduling.
• Handle cash, checks, and credit card transactions; reconcile receipts.
• Open and close the Community Center following standard procedures.
• Set up and break down rooms for rentals, classes, and events (tables, chairs, A/V, etc.).
• Provide on-site support for events and rentals; ensure adherence to facility policies with a “Can Do Attitude” – always anticipating and commitment to solving problems.
• Perform light custodial tasks such as vacuuming, mopping, trash removal, and window cleaning.
• Report facility maintenance issues or safety concerns in a timely manner.
• Assist with community special events, both onsite and offsite.

Safety & Team Collaboration

• Follow safety protocols and respond appropriately to emergencies.
• Complete incident and facility reports accurately and promptly.
• Attend required trainings and staff meetings.
• Work cooperatively with other city employees to support a safe and welcoming environment.

Skills And Abilities Required

• Strong interpersonal and proactive communication skills.
• Commitment to high-quality public service.
• Ability to work independently and manage multiple tasks in a busy environment.
• Familiarity with office technology and customer service procedures.
• Flexible schedule availability, including late night weekends.

Qualifications

• High School diploma or G.E.D.
• Must be able to accurately type 40 wpm.
• Previous office experience in a customer service environment is preferred.
• Any equivalent combination of education and experience that provides the applicant with the necessary knowledge, skills, and ability required to perform the essential duties of the job.

Licensing And Certifications

• Washington State Driver’s License with good driving record.
• First Aid Certification and CPR or ability to obtain within first 6 months of employment.

Supplemental Information

• Physical Demands and Work Environment:
• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to talk or hear.
• The employee is required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Frequent physical activity, including event setup and custodial tasks.
• This position is sometimes stressful, must have ability to multi-task, handle interruptions in addition to regular workload, lift and carry up to 50lbs., and able to respond and react to an emergency in an effective manner.
• Duties are performed both indoors and outdoors, including inclement weather.

Physical Demands and Work Environment

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Supplemental Information

• Physical Demands and Work Environment:
• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to talk or hear.
• The employee is required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Frequent physical activity, including event setup and custodial tasks.
• This position is sometimes stressful, must have ability to multi-task, handle interruptions in addition to regular workload, lift and carry up to 50lbs., and able to respond and react to an emergency in an effective manner.
• Duties are performed both indoors and outdoors, including inclement weather.

Position Is Eligible For State Of Washington Retirement Program - PERS 2 Or 3

No Health Benefits Are Provided With This Position

This Is A Part-Time Position Limited To A Maximum Of 19 Hours Per Week

Are You Able To Commit To A Part-Time Schedule With Limited Hours?

Yes No

This Position Requires The Ability To Work A Flexible Schedule, Including Evenings, Saturdays, Sundays, Holidays, And Special Events

Please Select All Timeframes During Which You Are Available To Work On A Regular Basis:

1. Friday Evenings (5:00 PM - Midnight)
2. Saturday Evenings (5:00 PM - Midnight)
3. Sunday Evenings (5:00 PM - 10:00 PM)
4. Flexible To Work Additional Hours For Special Events And Rentals As Needed
5. My Schedule Is Not Flexible

An Essential Function Of This Position Involves Repetitive Physical Tasks Such As Lifting, Pushing, Pulling, Setting Up Equipment Like Tables And Chairs, And Cleaning. These Functions Occur 50% Of The Time.

Yes, I Can Meet The Physical Demands Of The Job No, I Am Unable To Meet The Physical Demands

Do You Have Prior Experience Providing Customer Service In A Community Center, Recreation Facility, Or Similar Setting?

Yes, More Than 2 Years Yes, 1-2 Years No, But I Have Relevant Transferrable Experience In Another Setting No Experience

This Position Often Requires Working Independently With Minimal Supervision. Please Provide A Brief Example Of A Time When You Successfully Managed Responsibilities On Your Own.

Required Question