CUSTOMER SERVICE CLERK (PART TIME)

Job Summary

Responsibilities

• Greets and provides specialized services to customers.
• Performs transactions quickly, efficiently, and professionally.
• Provides layaway services, refunds, merchandise exchanges, and price adjustments.
• Takes and places customer special orders, computes cost, and takes required deposits.
• Plays an active role in tracking and updating order statuses.
• Monitors and manages rain checks, tracks orders, and arranges for pickup/delivery.
• Adjusts selling prices and completes necessary accounting documentation.
• Aids customers in opening NEXCARD accounts, providing applications, and answering account-related inquiries.
• Accepts NEXCARD payments and becomes knowledgeable in NEX store policies.
• Serves as a point of contact for resolving customer problems and complaints.
• Communicates information to customers knowledgeably and legibly.
• Reviews stock assortments and communicates regularly with supervisors and managers.
• Participates in department meetings and actively seeks to improve customer service job performance and store department sales goals.
• Performs cash register transactions, including cash charges, checks, layaways, gift certificates, etc.
• Shops the competition to stay informed about industry trends and services.
• Advises customers of upcoming sales events and services offered by the Navy Exchange.
• Maintains a high level of awareness in assigned areas and offers excellent customer service.
• Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely.
• Aids in training new associates in store programs and policies.

Requirements

General Experience:

• 1 year responsible experience in clerical office or retail sales store work.

Qualifications

Substitution of Education for Experience:

• Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Benefits

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.

We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level + depending on experience.

• Federal Healthcare benefits
• Dental, Vision, 401(k), and Pension Plan
• Accrual of paid time off at DAY ONE
• Tuition reimbursement program
• Continuity Programs for Military Spouses
• Public Student Loan Forgiveness eligible after qualifying years of service
• Tax Free shopping, worldwide, at any Navy Exchange location

Primary Location

United States-Maryland-Bethesda

Schedule

Part-time (20 - 34.5 hours)

Unposting Date

Aug 3, 2026, 10:59:00 PM