Customer Service Clerk - Part Time - Cosentino's Price Chopper #171 - 251 SW Greenwich Dr. Lee's Summit, MO 64082

About the role

The Customer Service Clerk plays a vital role in providing exceptional customer service within a fast-paced retail grocery environment. This position requires a customer-focused individual with strong problem-solving abilities, excellent communication skills, and the capacity to manage multiple tasks efficiently. The role involves handling customer inquiries, operating the cash register, and providing customer support while maintaining a professional demeanor and prioritizing tasks effectively. This is a non-exempt position that reports to the Front-End Manager.

Responsibilities

• Obtain a liquor license and/or food handlers permit as required by the county within the first 14 days of starting.
• Accurately process customer transactions using the cash register and point-of-sale system, including cash handling, counting money, making change, and balancing the cash office at the end of every shift.
• Receive and process payments via cash, check, gift cards, credit/debit cards, coupons, or other approved methods, including government assistance programs like SNAP and WIC.
• Handle returns, exchanges, and price adjustments efficiently and courteously.
• Address customer complaints and escalate complex issues to a supervisor.
• Assist cashiers with customer transactions when requested.
• Act in a cashier role as needed to ensure a friendly and convenient customer experience.
• Provide exceptional customer service by greeting customers, answering questions, and resolving issues in line with Cosentino’s Customer Service Standards or Red-Carpet Service.
• Comply with all governmental regulations regarding weights and measures, alcohol, and tobacco sales.
• Bag merchandise carefully and efficiently.
• Prioritize tasks to manage customer flow and minimize wait times.
• Demonstrate detail-oriented skills in processing transactions and handling cash.
• Communicate effectively with customers and team members.
• Complete additional tasks as identified by management, assist other stores or departments as needed, and gain new skills.
• Complete ongoing training and development as listed on the Cosentino’s Learning Plan.

Requirements

• General knowledge of cash handling procedures and cash register operation.
• General knowledge of customer service principles.
• Basic mathematics skills.
• Ability to communicate effectively, both verbally and in writing.
• Ability to multitask in a fast-paced environment.
• High School diploma or equivalent is preferred.
• Experience in a retail grocery setting is beneficial.

Physical Abilities

• Reaching overhead with both arms, twisting at the waist, and lifting objects up to 10 lbs with both hands.
• Pushing and pulling grocery items and carts (up to a peak force of 25 lbs).
• Standing and walking for long periods on hard surfaces (tile, asphalt, concrete).
• Occasionally lifting and carrying up to 50 lbs to a height of 34 inches.
• Bending and squatting, sometimes to floor level.
• Climbing a ladder, possibly up to 5 feet.

Preferred Qualifications

• Experience with bagging merchandise.
• Experience with cashiering.
• Familiarity with retail front-end operations procedures.
• Demonstrated leadership potential.
• Previous experience in a retail environment.
• Demonstrated positivity.