Customer Service & Business Office Associate
About the role
Legend Senior Living is looking for an organized, detail-oriented and self-motivated individual to join the team as a Customer Service & Business Office Associate. This role would provide a wide variety of administrative support to residents and associates.
Work environment & culture
Our focus is to maximize the potential of every life we touch. We do this by creating an elegant community where our residents are surrounded by the highest standards of quality of service, environment and care. This includes Holistic Wellness, Gold Leaf Dining standards and vibrant Life Enrichment activities.
Legend has been a family business for 30 years, and is adding multiple properties each year! Our awards include: Great Place To Work, Best of Senior Living Award, Innovative Programming in Senior Living. A certified Great Place To Work (voted by associates) 7 years in a row!
Schedule
Monday-Friday from 8 am - 5 pm. This position may require the associate to work evenings and weekends as needed.
Responsibilities
- Greeting/assisting visitors at the front desk and routing incoming phone calls
- Recruiting responsibilities such as: Scheduling interviews, running background checks, associate on-boarding
- Managing the payroll system by: Entering new associates, correcting punches, documenting absences
- Accounting responsibilities such as: Entering transactions into an expense tracking report, submitting invoices/checks, collecting/depositing rent payments
- Training support such as: Printing training forms, submitting and documenting completed trainings, running reports of overdue trainings
- Submitting forms such as: Associate changes, meeting minutes, injuries, garnishments, employment verifications, etc.
Requirements
- Experience in office-related administrative tasks
- Ability to multi-task while maintaining accuracy
- Strong organizational skills
- Working knowledge in Microsoft Office and Outlook software
- Work well in a fast-paced environment
- Ability to keep confidentiality while working with sensitive information
Benefits
- Medical, Dental, Vision offerings (for benefit eligible associates)
- Company Paid Life Insurance coverage in the amount of $30,000
- Voluntary benefits including: Hospital Indemnity, Accident Insurance, Critical Illness, legal/Identify Theft, and Disability insurance (for benefit eligible associates)
- 401(k) program including discretionary company match
- Competitive Paid Time Off (for full-time associates)
- Holiday pay
- Discretionary Scholarship program
- Annual performance evaluations/raises
Bonus opportunities
- Employee referrals
- Employee of the month/year
- Resident tour (move-in)
Associate support & growth
- Work friend trainer, employee assistance program, crisis care assistance, paid-time-off donations, continuing education opportunities, appreciation/sympathy gifts, family member discount
- In addition to competitive pay, hundreds of associates are promoted each year! We conduct annual performance evaluations with raises.