Customer Service Automotive Technical Specialist
FCP Euro · Milford, CT · 1 mo ago
On-siteInformation Technology$24–$30/hrFull-time
We need to output only HTML fragment, with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones.
We need to parse the posting.
Key content:
- Intro paragraph: "Are you passionate about European cars and love solving technical challenges? FCP Euro is looking for Customer Service Automotive Technical Specialists to join our team in Milford, CT, and be the go-to experts for our customers! In this role, you'll be more than just support; you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confidence. Your in-depth automotive knowledge, problem-solving skills, and commitment to top-tier service will empower customers to make informed decisions while building trust and lasting loyalty. If you thrive on technical problem-solving, enjoy helping others, and want to be part of a fast-paced, car-loving team, we’d love to have you on board. FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle."
That's about the role/company. Could be "About the role" or "About FCP Euro". The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading.
- Responsibilities and Duties: list bullet points: "Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs." etc. We need to capture each bullet.
List:
- Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
- Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
- Be the expert others rely on – Support customer service team members by handling advanced technical escalations.
- Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
- Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes.
- Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions.
- Share your knowledge – Contribute to internal knowledge bases and document common technical solutions.
- Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements.
These are duties.
- Qualifications And Skills: The text: "Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands-on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is requiredProficient in computer use and comfort with technology and digital tools in a professional office setting are requiredStrong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environmentExceptional written and verbal communication skills, ensuring clarity and professionalism in all interactionsFormal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz), is a plus. Ability to attend on-site orientation in Milford, CT, for the first 30-45 days of training"
We need to parse into qualifications/skills. Could separate into "Qualifications" and "Skills". But we can combine into one section "Qualifications and Skills". The instruction says we can use headings like Qualifications, Skills. We could have separate sections if content distinct. But we can also combine to avoid many thin sections. Let's see: The content includes qualifications (passion, hands-on experience, 1+ years experience, ability to explain, proficient computer use, multitasking, communication skills, formal education/certifications a plus, ability to attend on-site orientation). Could be considered qualifications. Skills: maybe communication, multitasking, technical explanation. But we can just have one "Qualifications and Skills" section with bullet list.
- Compensation: "$24/hr to $30/hr depending on experienceQuarterly bonus opportunity of up to $900". So Pay section: we can include that.
- Benefits and Perks: list: "Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays401k with Company deposit and matchDiscounted prices on our catalog of European car parts!" So Benefits section.
- Schedule: "The start date for this position is October 18th. After a 6-week on-site onboarding, Monday-Friday from 9AM-6PM EST at our Milford, Connecticut facility, we have a few positions available in each of the following shifts: Monday - Friday 10am - 7pm ESTMonday - Friday 11am - 8pm ESTMonday - Friday 12pm - 9pm EST The role is remote-eligible upon successful completion of training and based on adherence to performance standards. We ask team members to come to the office for quarterly company meetings and other in-person working sessions."
Thus schedule details: start date, on-site onboarding schedule, shift options, remote eligibility after training, quarterly in-person meetings.
We need to output only HTML fragment, no /, no markdown fences.
We need to decide which sections to include: About the role, Responsibilities, Qualifications and Skills, Pay, Benefits, Schedule. Possibly also "Requirements" but we have qualifications covering that. The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to include only those with substantive content. We have content for About the role (intro), Responsibilities (list), Qualifications and Skills (list), Pay (compensation), Benefits (list), Schedule (details). Could also have Requirements but we can merge into Qualifications. To avoid thin sections, we can combine Qualifications and Skills into one heading "Qualifications and Skills". Or we could have separate Qualifications and Skills but that may be thin. Better to combine.
Thus sections:
About the role
...intro paragraph...
Responsibilities
- ... each duty ...
Qualifications and Skills
- ... each qualification/skill ...
Pay
$24/hr to $30/hr depending on experience. Quarterly bonus opportunity of up to $900.
Benefits
- ... each benefit ...
Schedule
... schedule details ...
We must ensure we don't include filler like "commensurate with experience". Not present.
We need to remove duplicated lines, boilerplate: The text includes "No phone calls or agency referrals, please." That's application instruction; remove. Also EEO statement: remove. Also "Powered by JazzHR a8IqqXsosX" remove. Also "The start date for this position is October 18th." that's schedule; keep.
We need to preserve all substantive information. Let's extract.
Intro paragraph: Let's copy exactly but maybe trim extra spaces. We'll keep as is.
Responsibilities bullets: Need to ensure each bullet is a full sentence. The original bullet includes a dash after the bold phrase. We'll keep as is.
Qualifications and Skills: Need to parse into bullet points.
Let's list qualifications/skills:
- Passion for European cars, including ownership experience and/or European car community engagement.
- Hands-on experience in car repair and ability to demonstrate a working knowledge of car parts and car repair.
- 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and email.
- Proficient in computer use and comfort with technology and digital tools in a professional office setting.
- Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
- Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
- Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz), is a plus.
- Ability to attend on-site orientation in Milford, CT, for the first 30-45 days of training.
We need to ensure we didn't miss any: The original had "car repair1+ years" which is a typo; we separated.
Now Pay: "$24/hr to $30/hr depending on experienceQuarterly bonus opportunity of up to $900". We need to add a period between: "$24/hr to $30/hr depending on experience. Quarterly bonus opportunity of up to $900."
Benefits: list:
- Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.
- Company HSA contribution
- 120 hours of PTO (Paid Time Off)
- 40 hours of Paid Sick Time plus Company Holidays
- 401k with Company deposit and match
- Discounted prices on our catalog of European car parts!
Note: The original had "Company HSA contribution120 hours of PTO" no space; we split.
Schedule: Let's craft a paragraph:
"The start date for this position is October 18th. After a 6-week on-site onboarding, Monday‑Friday from 9 AM‑6 PM EST at the Milford, Connecticut facility, positions are available in the following shifts: Monday‑Friday 10 AM‑7 PM EST, Monday‑Friday 11 AM‑8 PM EST, or Monday‑Friday 12 PM‑9 PM EST. The role is remote‑eligible upon successful completion of training and based on adherence to performance standards. Team members are asked to come to the office for quarterly company meetings and other in‑person working sessions."
We need to preserve all specifics: start date, on-site onboarding schedule, shift options, remote eligibility, quarterly meetings.
Now ensure we don't include any boilerplate like "No phone calls or agency referrals, please." Remove.
Now produce HTML fragment.
We must not include markdown fences. Just raw HTML.
Let's construct:
About the role
Are you passionate about European cars and love solving technical challenges? FCP Euro is looking for Customer Service Automotive Technical Specialists to join our team in Milford, CT, and be the go-to experts for our customers! In this role, you'll be more
for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting. Key content: - Intro paragraph: "Are you passionate about European cars and love solving technical challenges? FCP Euro is looking for Customer Service Automotive Technical Specialists to join our team in Milford, CT, and be the go-to experts for our customers! In this role, you'll be more than just support; you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confidence. Your in-depth automotive knowledge, problem-solving skills, and commitment to top-tier service will empower customers to make informed decisions while building trust and lasting loyalty. If you thrive on technical problem-solving, enjoy helping others, and want to be part of a fast-paced, car-loving team, we’d love to have you on board. FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle." That's about the role/company. Could be "About the role" or "About FCP Euro". The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading.
- Responsibilities and Duties: list bullet points: "Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs." etc. We need to capture each bullet.
List:
- Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
- Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
- Be the expert others rely on – Support customer service team members by handling advanced technical escalations.
- Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
- Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes.
- Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions.
- Share your knowledge – Contribute to internal knowledge bases and document common technical solutions.
- Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements.
These are duties.
- Qualifications And Skills: The text: "Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands-on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and emails, is requiredProficient in computer use and comfort with technology and digital tools in a professional office setting are requiredStrong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environmentExceptional written and verbal communication skills, ensuring clarity and professionalism in all interactionsFormal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz), is a plus. Ability to attend on-site orientation in Milford, CT, for the first 30-45 days of training"
We need to parse into qualifications/skills. Could separate into "Qualifications" and "Skills". But we can combine into one section "Qualifications and Skills". The instruction says we can use headings like Qualifications, Skills. We could have separate sections if content distinct. But we can also combine to avoid many thin sections. Let's see: The content includes qualifications (passion, hands-on experience, 1+ years experience, ability to explain, proficient computer use, multitasking, communication skills, formal education/certifications a plus, ability to attend on-site orientation). Could be considered qualifications. Skills: maybe communication, multitasking, technical explanation. But we can just have one "Qualifications and Skills" section with bullet list.
- Compensation: "$24/hr to $30/hr depending on experienceQuarterly bonus opportunity of up to $900". So Pay section: we can include that.
- Benefits and Perks: list: "Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays401k with Company deposit and matchDiscounted prices on our catalog of European car parts!" So Benefits section.
- Schedule: "The start date for this position is October 18th. After a 6-week on-site onboarding, Monday-Friday from 9AM-6PM EST at our Milford, Connecticut facility, we have a few positions available in each of the following shifts: Monday - Friday 10am - 7pm ESTMonday - Friday 11am - 8pm ESTMonday - Friday 12pm - 9pm EST The role is remote-eligible upon successful completion of training and based on adherence to performance standards. We ask team members to come to the office for quarterly company meetings and other in-person working sessions."
Thus schedule details: start date, on-site onboarding schedule, shift options, remote eligibility after training, quarterly in-person meetings.
We need to output only HTML fragment, no /, no markdown fences.
We need to decide which sections to include: About the role, Responsibilities, Qualifications and Skills, Pay, Benefits, Schedule. Possibly also "Requirements" but we have qualifications covering that. The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to include only those with substantive content. We have content for About the role (intro), Responsibilities (list), Qualifications and Skills (list), Pay (compensation), Benefits (list), Schedule (details). Could also have Requirements but we can merge into Qualifications. To avoid thin sections, we can combine Qualifications and Skills into one heading "Qualifications and Skills". Or we could have separate Qualifications and Skills but that may be thin. Better to combine.
Thus sections:
About the role
...intro paragraph...
Responsibilities
- ... each duty ...
Qualifications and Skills
- ... each qualification/skill ...
Pay
$24/hr to $30/hr depending on experience. Quarterly bonus opportunity of up to $900.
Benefits
- ... each benefit ...
Schedule
... schedule details ...
We must ensure we don't include filler like "commensurate with experience". Not present. We need to remove duplicated lines, boilerplate: The text includes "No phone calls or agency referrals, please." That's application instruction; remove. Also EEO statement: remove. Also "Powered by JazzHR a8IqqXsosX" remove. Also "The start date for this position is October 18th." that's schedule; keep. We need to preserve all substantive information. Let's extract. Intro paragraph: Let's copy exactly but maybe trim extra spaces. We'll keep as is. Responsibilities bullets: Need to ensure each bullet is a full sentence. The original bullet includes a dash after the bold phrase. We'll keep as is. Qualifications and Skills: Need to parse into bullet points. Let's list qualifications/skills: - Passion for European cars, including ownership experience and/or European car community engagement. - Hands-on experience in car repair and ability to demonstrate a working knowledge of car parts and car repair. - 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and email. - Proficient in computer use and comfort with technology and digital tools in a professional office setting. - Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment. - Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions. - Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz), is a plus. - Ability to attend on-site orientation in Milford, CT, for the first 30-45 days of training. We need to ensure we didn't miss any: The original had "car repair1+ years" which is a typo; we separated. Now Pay: "$24/hr to $30/hr depending on experienceQuarterly bonus opportunity of up to $900". We need to add a period between: "$24/hr to $30/hr depending on experience. Quarterly bonus opportunity of up to $900." Benefits: list: - Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. - Company HSA contribution - 120 hours of PTO (Paid Time Off) - 40 hours of Paid Sick Time plus Company Holidays - 401k with Company deposit and match - Discounted prices on our catalog of European car parts! Note: The original had "Company HSA contribution120 hours of PTO" no space; we split. Schedule: Let's craft a paragraph: "The start date for this position is October 18th. After a 6-week on-site onboarding, Monday‑Friday from 9 AM‑6 PM EST at the Milford, Connecticut facility, positions are available in the following shifts: Monday‑Friday 10 AM‑7 PM EST, Monday‑Friday 11 AM‑8 PM EST, or Monday‑Friday 12 PM‑9 PM EST. The role is remote‑eligible upon successful completion of training and based on adherence to performance standards. Team members are asked to come to the office for quarterly company meetings and other in‑person working sessions." We need to preserve all specifics: start date, on-site onboarding schedule, shift options, remote eligibility, quarterly meetings. Now ensure we don't include any boilerplate like "No phone calls or agency referrals, please." Remove. Now produce HTML fragment. We must not include markdown fences. Just raw HTML. Let's construct:About the role
Are you passionate about European cars and love solving technical challenges? FCP Euro is looking for Customer Service Automotive Technical Specialists to join our team in Milford, CT, and be the go-to experts for our customers! In this role, you'll be more