Automotive Technical Support Specialist

Duties/Responsibilities

• Interact with customers in proper fashion.
• Conduct ongoing technical product research to maintain best in class automotive technical knowledge.
• Analyze internal warranty reports to identify product improvement opportunities.
• Field customer questions and complaints; forward and delegate to assigned specialist or appropriate staff.
• Ensure appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain detailed customer accounts and records.
• Perform other related duties as assigned.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service oriented and able to resolve customer grievances.
• Proficient in Microsoft Suite, with the ability to learn more software.
• Able to multi-task in a fast-paced environment.
• Multilingual would be an asset but not required.
• Must be fluent in English.