Automotive Technical Customer Service Specialist
About the role
Join the Lippert Team! LIPPERT is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all our customers. Our Technical Customer Service Specialists interface with customers on the technical aspects of our products and services. They provide problem resolution and troubleshooting to customers as well as play a key role in communication of product updates. They seek feedback from internal and external customers to improve customer experience.
Responsibilities
- Research and develop technical information and materials.
- Research and develop product information and catalogs.
- Research and develop competitive catalogs.
- Maintain computer records.
- Communicate with outside vendors and sales representatives.
- Solve customer/vendor issues.
- Answer customer product questions using LIPPERT product knowledge and catalogs.
- Perform other duties as assigned.
Qualifications
- Computer Skills: Microsoft Office
- Work Experience: 2 years of experience in Customer Relations in the automotive service field preferred
- Work Authorization: Must be eligible to work for any employer in the US.
Benefits
- A unique, inclusive, and supportive company culture.
- Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
- Fair and competitive compensation.
- Career development and mentoring and opportunities to grow.
- Holiday, personal and vacation days.