Customer Service | Automotive Specialist

Responsibilities

• Receive customer calls and take orders, while educating the customer on products.
• Receive high volume of emails, orders, and requests, corresponding in a timely manner.
• Build relationships with customers, as most are reoccurring.
• Research parts/products and enter orders into QuickBooks.
• Able to learn customer’s proprietary software.
• Research and resolve customer inquiries in a timely manner.
• Respond to customer requests on product and pricing information, as well as sending customer samples when requested.
• Assist customers at will-call counter in a professional manner.
• Data entry; orders and reports.

Requirements

• Knowledge of Makes and Models of cars required.
• A High School Diploma or equivalent is required.
• Experience in Microsoft Office products required.
• Minimum 5 years’ experience in a Customer Service role.
• Experience working in the automotive industry is a plus.
• Exposure to QuickBooks a plus.

Qualifications

All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options!

• Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG!
• We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan.
• CRG matches the first $500 of the HSA contributions.
• CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days.

Pay

$25/hour

Schedule

Monday – Friday 8am-5p (100% on-site)