Customer Service

Responsibilities

• Respond promptly to customer needs requests for service assistance by providing customer service, greeting and acknowledging each customer, and being knowledgeable of store products and policies.
• Accurately and efficiently process customer transactions through registers to itemize and total customer purchases.
• Collections payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt.
• Records daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift.
• Complete Customer Service projects and delegate to other cashiers when needed.
• Aid in training of new Customer Service Cashiers.
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits.
• Maintain orderly appearance of customer service and surrounding areas.

Requirements

• Customer Service Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
• Culture Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early
• Team Mentality Genuine interest and action in helping others before yourself, regardless of recognition or reward
• Teach-ability Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling
• Dress Code Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
• Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines

Physical Requirements/Lifting Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Benefits

• To see a full list of benefit offerings from Scheels visit scheels.com/careers
• EQUAL EMPLOYMENT OPPORTUNITY Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.