customer service
Deliver a customer centric shopping experience
Manage and deliver effective front-end operations and expectations.
Lead the omnichannel processes.
Maintain store recovery standards to deliver our Brand Promises.
Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
Affirm all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
Plan and lead the execution of class and in-store events in accordance with Company programs.
Manage and execute shrink and safety programs
Manage and execute shrink and safety programs.
Cashier and customer experience team training and coaching
Assist with cash reconciliation and bank deposits.
Aid in inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
Serve as Manager on Duty (MOD).
Physical Requirements
Work Environment: Ability to remain standing for long periods of time, ability to move throughout the store, regular bending, lifting, carrying, reaching, and stretching, lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Other Duties As Assigned
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Preferred Knowledge/Skills/Abilities
Preferred Type Of Experience: The Job Requires Retail management experience preferred.
Physical Requirements
Work Environment: Ability to remain standing for long periods of time, ability to move throughout the store, regular bending, lifting, carrying, reaching, and stretching, lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Physical Requirements
Work Environment: Ability to remain standing for long periods of time, ability to move throughout the store, regular bending, lifting, carrying, reaching, and stretching, lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Physical Requirements
Work Environment: Ability to remain standing for long periods of time, ability to move throughout the store, regular bending, lifting, carrying, reaching, and stretching, lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Physical Requirements
Work Environment: Ability to remain standing for long periods of time, ability to move throughout the store, regular bending, lifting, carrying, reaching, and stretching, lifting heavy boxes and accessing high shelves by ladder or similar equipment.