Customer Service

About the role

General Beverage Sales Co. is a business-to-business wholesale distributor of various beverages. Established in 1933, the company employs 900 people across Wisconsin and serves over 11,000 licensed retail business customers.

Responsibilities

• Answer customer/sales calls, prepare daily deposits, enter A/R payments and transfers, accurately process orders, create and validate invoices, enter data and create reports
• Complete end-of-day processes including driver check-in, collaborate on problem-solving issues related to customer orders and deliveries
• Provide excellent customer service for product/order information, sales, and returns, including “walk-ins”, phone calls and e-mails
• Reconcile daily routes and run daily close
• Create invoices and reports as needed
• Enter daily overage, route breakage, and repack adjustments
• Record daily the ASM’s overage on a spreadsheet for month-end reporting
• Answer phones, greet and assist customers and guests
• Apply AR payments to account balances
• Prepare and handle daily banking deposits
• Prepare Tap Knobs daily for delivery and create brand stickers as needed
• Communicate professionally with customers
• Execute all aspects of the sales function including purchase order processing, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered
• Absorb and communicate information to maintain house accounts through effective communication of services, active pricing, programming, and discounts
• Collaborate with sales management team to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments
• Maintain records and prepare reports on sales activities
• Perform other duties as assigned by supervisor

Qualifications

• Courteous and clear communication style, handling a wide variety of customer service calls about products, sales, payment and setup information
• Ability to problem solve solutions to customer and inter-departmental needs while maintaining strict adherence to company policies
• Solid organization skills ensuring smooth and accurate flow of sales functions, including processing orders and validating invoices
• Self-motivated and committed to delivering best in class service
• Acts with honesty and transparency and treats others with respect, dignity and fairness
• Contributes to inclusive culture by building rapport, maintaining an openness to different perspectives, and fostering a welcoming environment for all
• High school diploma, associate degree or equivalent professional work experience
• Knowledge of Microsoft Office and database applications
• Valid driver’s license preferred, government issued id required
• Must pass a pre-employment drug screen

Benefits

• Excellent starting Wage
• Company Paid Life Ins.
• Company Paid Short Term Disability Coverage
• 2 Health Ins. options
• Dental Ins.
• Vision Ins.
• FSA and an HSA (with applicable Health Ins option)
• Voluntary coverages such as Life Ins., Short Term Disability Ins., Voluntary Critical Illness coverage, as well as Voluntary Accident coverage
• 401K with Match/Profit Sharing
• Generous Vacation package
• Separate generous Sick Time package
• Lifelong learning opportunities to enhance career growth

Pay

$18 - $20 per hour depending on experience.

Schedule

Monday through Friday - 8:30 a.m. to 5:00 p.m.