Customer Service

Responsibilities

• Maintain good attendance and report promptly for work on all workdays.
• Comply with all company-mandated policies and procedures.
• Keep accurate records of discussions or correspondence with customers.
• Answer all phone calls directed to Customer Service promptly and professionally.
• Answer all email inquiries within a 24-hour timeframe.
• Help customers with product questions, price inquiries, stock checks, provide accurate order lead times, minor technical support, shipping rate quotes, and provide shipment tracking information.
• Promote increased sales and stocking capacity for assigned new and existing customers.
• Expedite customer samples, track these samples through to delivery; follow up with customers receiving samples to influence the sale in favor of Elite.
• Resolve incoming requests/issues from customers professionally, promptly, and thoroughly.
• Provide minor product troubleshooting, and general follow-up as needed.
• Interact with employees of other departments in a professional and respectful manner.
• Review purchase orders received directly through email for accuracy of part number and price.
• Enter sample orders as needed.
• Track high priority orders for customers to make sure promised lead times and delivery schedules are followed.
• Organizes to-do list by continuously monitoring incoming email, tracking priority orders, monitoring open orders, and calling customers.
• Runs weekly reports to monitor orders assigned to his/her respective regional sales team.
• Other duties as needed.

Qualifications

• Must type a minimum of 45 WPM.
• Candidates with electrical or electronic-related work, or who are technically-inclined are preferred.
• A High School Diploma required, bachelor’s degree preferred.
• 5 years MINIMUM of Customer Service experience in an office setting.
• Candidates with experience in Sales, Marketing, or Production are preferred.
• Must have knowledge of the basics of a purchase order.
• Must have knowledge of warehousing principles.
• Must have simple arithmetic/accounting knowledge.
• Proficient with the Internet.
• Basic knowledge of MS Suite, specifically Excel, Word, and Outlook.