Customer Service
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
What You’ll Do
- Serve as the first point of contact for clients in person, by phone, and via email
- Respond to inbound inquiries with product recommendations, pricing, and quotes
- Congduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects
- Follow up with top clients and manage ongoing account relationships
- Prospect new business using lead lists, directories, and local business resources
- Support and execute in-house marketing efforts, including direct mail campaigns
- Guide clients through the full order lifecycle, from quote to completion
- Maintain and update the customer database/CRM for effective follow-ups
- Build strong relationships with vendors to support pricing and order accuracy
What We’re Looking For
- Previous experience in inside sales, customer service, or account management is preferred but not required.
- Comfort with outbound calling, prospecting, and follow-up
- Strong communication, organization, and time-management skills
- Basic computer skills, including Windows and Microsoft Office
- Experience with POS, accounting, or CRM systems is a plus
- Promotional products, embroidery, or graphics industry experience is helpful but not required
Compensation
$45,000.00 - $55,000.00 per year
About the Role
We are a locally owned promotional products company helping companies increase revenue, safety, teamwork, etc. by decorating products with their logo. No customer or project is the same.
Schedule
This is a true inside customer service position building real relationships with your clients. You will have a consistent weekday schedule.
Company Information
At Fully Promoted, we are committed to fostering a culture of growth, collaboration, and integrity, where every team member is valued and given the tools to succeed. By prioritizing continuous learning, professional development, and a strong sense of community, we create an environment where our employees thrive.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Fully Promoted Corporate.