Customer Service
ASSA ABLOY Group · Monroe, NC · 3 wk ago
AdministrativeFull-time
What will you be doing
- Greeting callers warmly and professionally
- Providing information that adequately addresses the caller’s needs, negating the need to transfer the call where possible
- Routinely route necessary calls accurately the first time
- Learn the required tools to assist callers in a timely and efficient manner
- Aid the Customer Service Manager (CSM) where required to continuously improve the callers’ experience
What are we looking for
- Associate’s degree preferred or experience
- Must be comfortable learning new computer software
- Prior experience in customer service / technical support roles
- Excellent verbal and written communication skills
- Strong multitasking and organizational abilities
- Proficient with Microsoft Office and common office systems
- Possesses a passion for helping others and is extremely comfortable fielding a wide variety of calls
- Sound judgment in selecting methods and/or techniques for obtaining solutions
Preferred Skills
- Friendly, approachable, and service-oriented attitude
- Strong problem-solving skills
- Strong Communications and time management skills
- Experience with Brightmetrics, ShoreTel or any modern call handling software a plus
What we offer
- Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k
- Generous holiday schedule and paid time off to refresh and recharge
- Employee pricing on our products and discount programs for travel, entertainment, and more!