Customer Service Associate - OB2/MS-24 hours weekly/Variable Shift - Kalamazoo

Responsible

• Greet, screen, and direct individuals entering the facility
• Ask specific screening questions and provide visitor badges to proper location
• Follow clinical practice guidelines to screen all customers entering the facility
• Provide mask/face covering as needed
• Way finding for customers, leading when possible; assists customers with directions and other communication needs within the department in a timely manner
• Provide general information as needed

Requirements

• High school diploma or general education degree (GED) required
• Some related Customer Service experience preferred
• Regularly lift up to 50 pounds and assist with heavier tasks
• Comfortable relating to diverse groups of people
• Ability to give instructions in a manner that assures complete understanding
• Staying calm in a stressful situation
• Ability to operate wheelchairs

Qualifications

• Must be friendly, positive, and professional
• Be calm, yet assertive, when dealing with aggressive behavior
• Partner with Bronson Security Department to oversee safety and security in assigned area
• Monitor security cameras and report concerns to the Security team
• Monitor elevator and stairwell usage during security alarms or drills
• Control visitor access to the hospital by determining reason for visiting and enforcing Bronson visitation guidelines
• Clean and sanitize workstation and supplies
• Monitor waiting areas for cleanliness and orderliness
• Pick up waiting areas as necessary and report any concerns as needed
• Work as a team with nursing, security, and various other departments to facilitate patient visitation

Skills

• Positive attitude
• Customer service skills
• Ability to follow clinical guidelines
• Physical stamina for lifting and moving
• Ability to communicate effectively
• Security awareness and knowledge

Benefits

N/A

Pay

N/A

Schedule

Variable Time Type Part time Scheduled Weekly Hours 24