Customer Service Associate - F2- 40 hours weekly/2nd shift- Kalamazoo

Responsible

• Greet, screen, and direct individuals entering the facility
• Ask specific screening questions and provide visitor badges to proper location
• Follow clinical practice guidelines to screen all customers entering the facility
• Provide mask/face covering as needed
• Way finding for customers, leading when possible; assists customers with directions and other communication needs within the department in a timely manner
• Provide general information as needed

Requirements

• High school diploma or general education degree (GED) required
• Some related Customer Service experience preferred
• Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines
• Operation of and full attention to a personal computer up to 80 percent of the time
• Regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds)
• Occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects

Qualifications

• Must be friendly, positive, and professional
• Be calm, yet assertive, when dealing with aggressive behavior
• Be able to access in-house patient names and room numbers through the use of an electronic medical record
• Partner with Bronson Security Department to oversee safety and security in assigned area
• Monitor security cameras and report concerns to the Security team
• Monitor elevator and stairwell usage during security alarms or drills
• Control visitor access to the hospital by determining reason for visiting and enforcing Bronson visitation guidelines
• Clean and sanitize workstation and supplies
• Monitor waiting areas for cleanliness and orderliness
• Pick up waiting areas as necessary and report any concerns as needed
• Work as a team with nursing, security, and various other departments to facilitate patient visitation
• Unit Specific Responsibilities Could Include Assemble/Break down chart packets
• Answer phone within 3 rings and transfer calls to appropriate location
• Answer Call lights
• Control unit access
• Other duties as assigned

Skills

• Positive attitude
• Customer service skills
• Ability to follow clinical practice guidelines
• Basic computer skills
• Physical stamina for lifting and moving items

Benefits

Not specified

Pay

Not specified

Schedule

Second Shift Time Type Full time Scheduled Weekly Hours 40