Customer Care Associate (Outpatient) - Day Shift, Per Diem

About the role

Adventist Health Ukiah Valley has been deeply connected to the community since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.

Responsibilities

• Answers phone, takes messages and directs call to the appropriate person.
• Admits patients into clinic.
• Pulls charts, processes encounter forms, verifies insurance and patient information in computer.
• Makes appropriate updates, copies/scans insurance information for clinic registration.
• Prepares charts with appropriate forms necessary to complete the visit.
• Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination.
• Provides technical support services and functions under supervision of a clinician/specialty team.
• Provides back-up for admitting clerks as needed.
• Performs registration process, obtaining all pertinent demographic and insurance information required, including authorizations when necessary.
• Runs report(s) for overdue balances for next day appointments and relays via fax to clinics before next day.
• Maintains excellent customer service.

Requirements

• Education and Work Experience: High School Education/GED or equivalent: Preferred Associate's/Technical Degree or equivalent combination of education/related experience: Preferred

Qualifications

• Essential Functions: Answers phone, takes messages and directs call to the appropriate person.
• Admits patients into clinic.
• Pulls charts, processes encounter forms, verifies insurance and patient information in computer.
• Makes appropriate updates, copies/scans insurance information for clinic registration.
• Prepares charts with appropriate forms necessary to complete the visit.
• Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination.
• Provides technical support services and functions under supervision of a clinician/specialty team.
• Provides back-up for admitting clerks as needed.
• Performs registration process, obtaining all pertinent demographic and insurance information required, including authorizations when necessary.
• Runs report(s) for overdue balances for next day appointments and relays via fax to clinics before next day.
• Maintains excellent customer service.

Skills

• Excellent communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.

Benefits

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Pay

The estimated base pay for this position is $25.00 to $30.01. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Schedule

Shift Length: 8 Hours