Customer Care Associate (Outpatient), Full Time, Day Shift

About Us

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center, and advanced wound care center. Ukiah is a unique small town with rich character, arts, vineyards, and natural surroundings, offering 300 days of sunshine each year. We are conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.

About the Role

Performs general administrative duties and customer service. Assists in all aspects of front office functions to provide quality service to patients and staff. Provides communication, information, assistance, and coordination for all customer requests in designated facility location. Provides patient care support and maintains excellent customer service.

Responsibilities

• Answers phone, takes messages, and directs calls to the appropriate person.
• Admits patients into clinic, pulls charts, processes encounter forms, and verifies insurance and patient information in the computer.
• Makes appropriate updates, copies/scans insurance information for clinic registration.
• Prepares charts with appropriate forms necessary to complete the visit.
• Prepares and completes referrals for patients, obtains authorizations, and assists patients and physicians with referral coordination.
• Provides technical support services and functions under supervision of a clinician/specialty team.
• Provides back-up for admitting clerks as needed, including performing the registration process and obtaining all pertinent demographic and insurance information.
• Runs reports for overdue balances for next-day appointments and relays via fax to clinics.
• Monitors computer data for accounts needing collection interaction and utilizes/updates departmental databases.
• Verifies insurance coverage and eligibility for all patients according to procedures and coordinates insurance information for outpatient billing.
• Balances over-the-counter daily receipts and manages office duties including money deposits, typing documents, data entry, medical record management, and billing management.
• Collects statistics and manages data entry of daily charges.
• Monitors computer data for accounts needing collection interaction and communicates ideas to improve clinic operations to leadership.
• Participates in ongoing cross-services performance improvement teams.
• Balances cash drawer and credit card receipts.
• Opens and/or locks up the building and performs quality control checks of general front desk and waiting areas to ensure cleanliness.
• Keeps waiting rooms neat and orderly and assists in cleaning rooms between cases according to established protocols.
• Monitors daily level of stock supplies for assigned area of responsibility and ensures levels are adequate.
• Monitors panels for alarms and reports to the appropriate department.
• Performs other job-related duties as assigned.

Requirements

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Pay

The estimated base pay for this position is $25.00 to $29.56 per hour. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

Schedule

• Full-time regular
• Shift Length: 8 Hours