Customer Service Assistant

Location: Merrill, Wisconsin

Posted: September 16, 2026

Responsibilities

• Provide timely resolution to customers through written and/or telephonic inquiries while optimizing the customer experience.
• Document all inquiries and actions taken.
• Process transactions, complete required forms, and produce insurance documents.
• Promptly provide information in response to inquiries to handle and resolve concerns.
• Gather and enter system data to process transactions and produce contractually correct insurance documents.
• Document all decisions and communications associated with the process.
• Work collaboratively in a team environment to achieve corporate and team goals that enhance the customer experience.
• Assist others in work processes to accomplish team workload expectations.
• Interact extensively with Church Mutual customers, team members, sales force, and others related to Church Mutual operations.
• Remain current on company systems, forms, and procedures.
• Continue to develop knowledge of the property and casualty industry, religions, religious organizations, camps, schools, nonprofits, and operations specific to Church Mutual's business niche.
• Maintain confidentiality of the organization’s customers and data.
• Participate in individual and team trainings and meetings.
• Suggest improvements and periodically participate in contact‑center initiatives to improve effectiveness.

Requirements

• High school diploma or equivalent required.
• 1–2 years of general office, customer service, industry, or equivalent work experience preferred.
• Post‑secondary education or participation in recognized insurance education courses is desirable.
• Strong verbal and written communication skills.
• Excellent multitasking and prioritization skills.
• Ability to work a pre‑established schedule and provide after‑hours support for customer requests based on demand or employer request.
• Ability to work independently and as part of a team, communicating internally across a variety of channels.
• Ability to learn and utilize technology and software from various sources, including Microsoft products (desirable).
• Positive, professional, and customer‑oriented attitude.

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.

Church Mutual is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.