Customer Service and Sales Support Coordinator (Monday-Friday 8-5)

Your Primary Duties And Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and courteous manner.
• Assist with entering customer quotes, orders, and return material authorizations (RMAs) into the system accurately.
• Ensure all information is complete and forward to team members for review as needed.
• Maintain accurate records of customer interactions, orders, and requests in company systems.
• Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
• Learn INTEX Millwork Solutions’ product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers.
• Support issue resolution by gathering details, documenting concerns, and escalating to Representatives or Specialists when appropriate.

Sales Support

Assist with special projects and administrative tasks as assigned.

Qualifications

• A high school diploma is preferred.
• One to two years of customer service, administrative, or order entry experience is preferred (a call center, dispatcher, or related role is a plus).
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
• Construction or building materials industry experience is a plus.

Core Competencies

• Professional, courteous communication with customers and internal teams.
• Strong attention to detail and accuracy in order entry and documentation.
• Ability to work as part of a team and build positive relationships.
• Willingness to learn product knowledge and grow within the customer service career path.
• Problem-solving mindset with a focus on providing excellent customer experiences.