Customer Service and Sales Representative I

Company Overview Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major trade-show. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen. Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks. The Customer Service and Sales Representative (CSSR) contributes to the overall success of the company by responding to exhibitor inquiries and troubleshooting through a variety of methods including phone calls, in-person interaction and email, ensuring a timely resolution and providing the highest level of customer service. Summary Of Key Responsibilities Building client relationships, by consulting with clients, primarily exhibitors, on their overall Internet and Telephony needs provide a best fit event solutionIdentify, research, and resolve technical issues with exhibitor’s internet connectionsCrosstrain as networking technician for event installations to grow knowledgebase of technology salesReceive and process customer ordersSell value-added servicesProvide service desk support, and daily booth check-ins, when necessaryResearching previous event history, utilizing proprietary company database and other meansBuilding detailed quotes for clients and following up on revisions and updatesKeeping detailed orders in company database and ensuring that all changes are up to dateCollecting and rectifying all funds for eventsResolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if neededFully utilizes and understands all aspects of company proprietary software systemEnsures compliance with all company policyProvides proactive support and coordination for pre-show and on-site customer approval and signature on all requested servicesPrepares all show site reportsCommunicates with other department team members on customer sales and service issuesOther duties as assigned Of Note ON - SITE ONLY, non-remote, non-hybridCompensation: $18.50 Company Benefits (part -time) Sick accruals may vary by stateRetirement – 401(K) Qualifications High school diploma or GED required.1–3 years customer/exhibitor service experience preferredKnowledge of data networking products/services desiredExcellent oral and written communications skills, strong telephone customer service experience and willingness to interface with customers/management essentialPersonal computer skills required; computer literacy in Microsoft Office, Word, Excel, and 10-key preferredMust be available to work occasional evenings, weekends, and holidaysMust be able to work with minimal supervision and be able to exercise independent judgment As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check. Please note: This is an on-site position and proof of vaccination is required on first day of work. Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may call us at 702-943-6000