Customer Service and Estimating Support

About the role

The Customer Service Representative – Estimating & Technical Services supports a contractor network by providing estimates, quotes, technical assistance, and customer service.

Responsibilities

• Develop roofing estimates, create and process customer quotes and orders, interpret specifications, and support project completion.
• Address technical questions related to product specifications and installation requirements, ensuring timely follow-up and exceptional customer service.
• Assist with project calculations, collaborate internally to meet customer needs, and support process improvements.
• Maintain accurate records, handle administrative tasks, and support special projects.

Requirements

• Minimum 2-year associate's degree or relevant experience; estimating experience is a plus.
• Proficiency with SolidWorks, EDGE Estimating, or AutoCAD preferred.
• Strong communication, organizational, multitasking, and problem-solving skills.
• Ability to interpret technical specs, manage customer interactions professionally, and use Microsoft Office tools effectively.

Skills

• Detail-oriented
• Team-oriented
• Customer-focused
• Positive attitude
• Ability to work efficiently in a fast-paced environment