Customer Service Estimator

Client is currently in search of an Estimator I to join the Kawneer team in Springdale, AR. This is a temporary position requiring a 12-month commitment, with the potential for hire upon successful completion. The role operates in a professional office environment with no travel required.

About the role

As an Estimator I at Kawneer, you will be responsible for accurately reviewing and entering customer requests for pricing into the system. Your role will maintain effective communication with customers, oversee order pursuit activities, and engage in project negotiations. Your attention to detail and analytical skills will ensure quotes are returned accurately and on time, helping the Order Pursuit Team meet revenue targets.

Responsibilities

• Prepare material proposals and material take-offs for Kawneer products from customer-supplied lists, elevations, and architectural plans/specifications.
• Work safely to protect and promote individual health, environmental, and organizational well-being.
• Interact with customers and sales representatives on quote follow-up, order changes, product-related issues, and customer claims.
• Provide required service levels to ensure Kawneer remains the preferred supplier.
• Coordinate and collaborate with internal resources on complex projects.
• Develop knowledge of and regularly use the Kawneer product portfolio and price book.
• Serve as a point-of-contact for phone inquiries, ensuring 100% "live call" response and customer assistance.
• Work with customers and sales to formulate successful order pursuit strategies.

Requirements

• High School diploma or GED equivalent from an accredited educational institution.
• 1 year of experience in a customer service role.

Preferred Qualifications

• Construction industry background or knowledge of architectural systems products.
• 2 or more years of experience in the Construction Industry.
• 2- or 4-year degree in Construction Management from an accredited institution.

Skills

• Excellent communication (verbal and written) and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong time management and organizational skills.
• Proficiency in Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to function in an environment with tight deadlines.
• Experience with KaluCAD and JD Edwards is a plus.
• Strong problem-solving skills and the ability to think critically and creatively.

Schedule

• Monday - Friday
• 40 hours per week
• 8 hours per day
• 5 days per week