Customer Service Agent -Troy CMIPS

About the role

Our client is seeking a Customer Service Agent to join their team. As a Customer Service Agent, you will be part of the Customer Support Department supporting the Service Desk team. The ideal candidate will demonstrate excellent communication skills, patience, and problem-solving abilities, which will align successfully in the organization.

Responsibilities

• Assist callers by providing clear directions and troubleshooting basic technical issues
• Support users with registration, password resets, and timesheet submissions
• Respond to inquiries regarding payment, claims, and system usage
• Utilize multiple tools and systems efficiently to manage customer interactions
• Maintain a positive and professional image while ensuring customer satisfaction

Qualifications

• High School diploma or GED equivalent
• Proficiency with email and Windows-based systems
• Strong multitasking skills and ability to adapt to changing information
• Excellent communication and interpersonal skills
• Ability to follow instructions and adhere to confidentiality standards

Pay

$12

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay