Customer Service Agent
About the role
The Customer Service Agent, Admin is responsible for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. They must have Excel experience and be computer literate.
Responsibilities
- Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner.
- Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance.
- Track and document all labels given out.
- Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis.
- Absorb trailer to ensure it is properly chocked and green light is active before trailers are moved or loading begins.
- Complete computer data entry required for shipments.
- Issue seals to loaders.
- Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL’s) for all completed outbound loads.
- Schedule LTL carriers for pickup (site specific).
- Print work assignments for replenishment drivers.
- Document and file all outbound related paperwork in a neat and orderly fashion.
- Multitask and work with a high sense of urgency in the performance of all duties.
- Assist outbound supervisors with compiling and tracking downtime sheets as required.
- Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.
- Maintain a clean, neat, and orderly work area.
- Absorb trailer to ensure it is properly chocked and green light is active before trailers are moved or loading begins.
- Ensure all seals and sensitive documents are properly secured when not in use.
- Distribute and collect tools and equipment (i.e., RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner.
- Conduct operations in a manner, which promotes safety.
- Conduct operations in accordance with OSHA and MSDS Standard.
- Safe use of powered equipment, RF scanners, computers, and printers.
- Follow company policies, guidelines, and ISO procedures.
- Exposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.).
- Repeated heavy lifting over 25 pounds as needed.
- Repetitive motion consisting of (but not limited to) walking, climbing, and carrying.
- Repetitive stationary activities consisting of (but not limited to) standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping.
- Details may vary dependent on work function – the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed.
- Perform work overtime as dictated by business whether mandatory or voluntary.
Qualifications
- High school diploma or GED.
- 1-3 years’ experience working in inventory control or warehousing admin experience.
Skills
- Intermediate computer skills.
- Retail Scanners.
- Proficient MS Office Applications.
- Strong attention to detail.
- Ability to perform duties with minimal supervision or guidance.
- Effective communication skills.
Benefits
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Pay
The expected base pay range is – $13.61 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Schedule
Work overtime as dictated by business whether mandatory or voluntary.