Customer Service Agent

What You'll Do

• Offer focused assistance to VIP clients, handling account, product, and service questions.
• Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
• Share exclusive marketing offers and updates with VIP clients.
• Offer insights on service gaps and customer feedback to elevate service standards.
• Meet and exceed set performance goals and targets.

What We're Looking For

• Proven experience in a customer service role, preferably dealing with VIP clients.
• Outstanding communication and interpersonal skills.
• Ability to diagnose intricate technical problems associated with different applications.
• Strong problem-solving skills and a proactive approach to customer support.
• Ability to handle high volumes of inbound and outbound interactions efficiently.
• Experience in communicating marketing deals and updates to clients.
• Capability to offer constructive feedback aimed at improving service quality.
• Ambitious and goal-oriented approach with a track record of meeting performance targets.
• Familiarity with CRM software and customer service tools.
• A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences.

Pay

$18.00 - $23.40 per hour. Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

Benefits

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. More details available at https://atibenefits.com/.